{"site":{"name":"Koji","description":"AI-native customer research platform that helps teams conduct, analyze, and synthesize customer interviews at scale.","url":"https://www.koji.so","contentTypes":["blog","documentation"],"lastUpdated":"2026-05-18T13:01:43.261Z"},"content":[{"type":"documentation","id":"41d41ee6-3c46-4ee3-bdc2-980c39c4d66b","slug":"creating-your-account","title":"Creating Your Account","url":"https://www.koji.so/docs/creating-your-account","summary":"How to create a Koji account using Google or email signup (including full name for email), set up your profile, and understand the credit-based free plan with unlimited studies.","content":"# Creating Your Account\n\nSigning up for Koji takes less than a minute. You can use your Google account or create an account with your email address — both get you to the same place.\n\n## How to Sign Up\n\nHead to [/signup](/signup) to get started. You'll see two options:\n\n### Option 1: Sign Up with Google\n\nClick **Continue with Google** and select your Google account. That's it — your account is created instantly using your Google profile information. This is the fastest way to get started, and it means one fewer password to remember.\n\nIf you use Google Workspace for your organization, signing up with your work Google account keeps everything connected to your professional identity.\n\n### Option 2: Sign Up with Email\n\nPrefer not to use Google? No problem. Enter your **full name**, **email address**, and choose a **password**. You'll receive a verification email — click the link to confirm your account, and you're in.\n\nA few things to keep in mind about email signup:\n\n- **Full name is required.** This is used as your display name across the platform.\n- **Use an email you check regularly.** Koji sends study notifications and interview completion alerts to this address.\n- **Choose a strong password.** At least 8 characters with a mix of letters, numbers, and symbols.\n- **Check your spam folder** if you don't see the verification email within a couple of minutes.\n\n---\n\n## Setting Up Your Profile\n\nOnce you're signed in, you'll land on your [dashboard](/dashboard). Before diving into research, it's worth taking 30 seconds to check your profile settings.\n\nYou can access your profile from the sidebar navigation. When you switch to Profile mode, you'll see options for:\n\n- **Profile** — update your display name and profile picture.\n- **Billing** — manage your subscription and payment method.\n- **Usage** — see your credit usage for the current billing period.\n\nYour profile information is visible to team members if you're on a plan that supports collaboration, but it's never shown to interview participants. Participants interact only with Koji's AI interviewer.\n\n---\n\n## Understanding Your Free Plan\n\nEvery new account starts on the **Free plan**, which includes:\n\n- **10 one-time credits** — enough to run several text interviews or a few voice interviews.\n- **Unlimited studies** — create as many research projects as you need.\n- **Full AI analysis** — themes, insights, and quality scores on every interview.\n- **Access to all features** — voice and text interviews, structured questions, report generation, and more. Everything is available on every plan.\n\nCredits are the only gate on Koji. A text interview costs 1 credit, a voice interview costs 3 credits, and refreshing a report costs 5 credits. There's no expiration date on free plan credits, and you won't be asked for a credit card to start.\n\nWhen you're ready to scale up with monthly recurring credits, you can upgrade from your dashboard. Koji offers three paid plans:\n\n| Plan | Price | Monthly Credits |\n|------|-------|-----------------|\n| **Insights** | EUR 29/mo | 29 credits |\n| **Interviews** | EUR 79/mo | 79 credits |\n| **Enterprise** | Custom | 500+ credits |\n\nAll plans include unlimited studies and access to every feature. The difference is simply how many credits you receive each month. See the [Plan Comparison Guide](/docs/plan-comparison-guide) for a full breakdown.\n\n---\n\n## Your Dashboard: Home Base\n\nAfter signing up, the [dashboard](/dashboard) is where you'll spend most of your time. Here's a quick orientation:\n\n- **Research goal input** — the main dashboard greets you with \"What do you want to learn?\" and a text input where you type your research goal to start a new study.\n- **Template library** — browse pre-built research frameworks to jumpstart study design.\n- **Sidebar navigation** — in the overview section, you'll find **New study**, **Templates**, and **Studies**. Switch to profile mode for **Profile**, **Billing**, and **Usage**.\n\nThe studies list lives at a separate page accessible via the **Studies** link in the sidebar. There you can see all your research projects with their status, interview counts, and more.\n\nFor a detailed walkthrough of everything on the dashboard, see [Dashboard Overview](/docs/dashboard-overview).\n\n---\n\n## Choosing the Right Signup Method\n\nBoth signup methods give you the same access and features. Here's a quick comparison to help you decide:\n\n| | Google | Email |\n|---|---|---|\n| **Speed** | One click | 2 minutes (with email verification) |\n| **Password management** | Uses your Google credentials | Separate password to manage |\n| **Organization alignment** | Great for Google Workspace teams | Works with any email provider |\n| **Privacy** | Shares basic Google profile info | Only shares what you enter |\n\nIf you start with email and want to connect Google later (or vice versa), you can manage your authentication methods from your account settings.\n\n---\n\n## Security and Privacy\n\nA few things worth knowing about how Koji handles your account:\n\n- **Your data is yours.** Koji processes interview data to generate analysis and insights for your studies. Your data is never used to train AI models or shared with other customers.\n- **Encryption in transit and at rest.** All communication with Koji is encrypted via HTTPS, and stored data is encrypted at rest.\n- **Session management.** You can sign out from all devices via your account settings if you ever need to.\n- **No hidden data sharing.** Koji doesn't sell or share your personal information with third parties.\n\n---\n\n## Troubleshooting Signup Issues\n\nIf you run into problems creating your account, here are the most common fixes:\n\n**\"I didn't receive the verification email.\"**\nCheck your spam or junk folder first. If it's not there, try requesting a new verification email from the signup page. Make sure you entered the correct email address.\n\n**\"Google sign-in isn't working.\"**\nMake sure pop-ups aren't blocked in your browser — the Google authentication flow uses a pop-up window. Try disabling browser extensions temporarily if the issue persists.\n\n**\"I already have an account but can't sign in.\"**\nIf you signed up with Google, make sure you're selecting the same Google account. If you signed up with email, try the password reset flow. You can reset your password from the sign-in page.\n\n**\"I want to change my email address.\"**\nYou can update your email from your account settings after signing in. If you can't sign in with your current email, reach out to support.\n\n---\n\n## Next Steps\n\nYour account is set up and you're ready to go. Here's what to do next:\n\n1. **Explore the dashboard** — familiarize yourself with the layout. See [Dashboard Overview](/docs/dashboard-overview).\n2. **Create your first study** — jump right in with [Creating Your First Study](/docs/creating-your-first-study).\n3. **Follow the full walkthrough** — if you prefer a guided path, the [Quick Start Guide](/docs/quick-start-guide) covers everything in order.\n\nWelcome to Koji. Let's do some research.","category":"Getting Started","lastModified":"2026-04-25T19:14:08.521275+00:00","metaTitle":"Creating Your Account — Koji Docs","metaDescription":"Sign up for Koji with Google or email in under a minute. Set up your profile and start your first research project.","keywords":["sign up","create account","registration","Google login","profile setup","free plan"],"aiSummary":"How to create a Koji account using Google or email signup (including full name for email), set up your profile, and understand the credit-based free plan with unlimited studies.","aiPrerequisites":[],"aiLearningOutcomes":["Create a Koji account using Google or email","Set up a profile with display name and preferences","Understand what the free plan includes","Troubleshoot common signup issues"],"aiDifficulty":"beginner","aiEstimatedTime":"4 min read"}],"pagination":{"total":1,"returned":1,"offset":0}}