{"site":{"name":"Koji","description":"AI-native customer research platform that helps teams conduct, analyze, and synthesize customer interviews at scale.","url":"https://www.koji.so","contentTypes":["blog","documentation"],"lastUpdated":"2026-05-18T14:01:31.887Z"},"content":[{"type":"documentation","id":"9ac42d53-9726-4f8a-a12b-5c5e1b926534","slug":"customizing-interview-slugs","title":"Customizing Interview Slugs","url":"https://www.koji.so/docs/customizing-interview-slugs","summary":"Customize the slug in your Koji interview URL to make links more memorable and trustworthy. Slugs are globally unique, must be 3-50 characters of lowercase letters, numbers, and hyphens, and require the customizable slug entitlement to edit.","content":"Your interview slug is the last part of the URL that participants see when they click your link. Customizing it makes the link more memorable, more professional, and more trustworthy. Instead of a random identifier, your link can read `/i/acme-product-feedback` or `/i/2024-ux-study`.\n\n## What Is an Interview Slug?\n\nEvery Koji interview has a URL in this format:\n\n```\nhttps://yourdomain.com/i/your-slug-here\n```\n\nThe slug is the `your-slug-here` portion. When you create a new project, Koji generates a default slug based on your project name. You can change it at any time.\n\n## How to Change Your Slug\n\nSlug editing requires the **customizable slug** entitlement, which is available on paid plans. If your plan includes this entitlement:\n\n1. Open your project from the dashboard.\n2. Find your interview link displayed near the top of the project page.\n3. Click the **edit** (pencil) icon next to the slug.\n4. Type your new slug.\n5. Click **Save**.\n\nKoji validates the new slug immediately. If the slug is already taken, you will see a `409 Conflict` error and need to choose a different one.\n\n## Slug Format Rules\n\nSlugs must follow these rules:\n\n- **Lowercase letters only** — uppercase letters are automatically converted to lowercase\n- **Numbers are fine** — `2024-study` works perfectly\n- **Hyphens for separators** — use hyphens instead of spaces or underscores\n- **No special characters** — only `a-z`, `0-9`, and `-` are permitted (regex: `/^[a-z0-9-]+$/`)\n- **Length:** Between 3 and 50 characters\n\nExamples of valid slugs:\n\n```\nacme-feedback\nproduct-research-q1\nux-study-2024\ncustomer-interviews\n```\n\nExamples of invalid slugs:\n\n```\nAcme_Feedback      (uppercase and underscores)\nmy study           (spaces)\nresearch@acme      (special characters)\nab                 (too short — minimum 3 characters)\n```\n\n## Best Practices for Memorable Slugs\n\n### Keep It Short and Descriptive\n\nThe best slugs are short enough to remember but descriptive enough to convey purpose. Aim for two to four words separated by hyphens.\n\n**Good:** `acme-feedback`, `product-research`, `onboarding-study`\n**Too long:** `acme-corporation-quarterly-product-feedback-survey-2024`\n**Too vague:** `study`, `interview`, `research`\n\n### Include Your Brand\n\nIf you are sharing the link externally, including your brand name or a recognizable shorthand helps participants feel confident they are clicking a legitimate link.\n\n```\nacme-feedback\nmyapp-ux-research\nwidgets-customer-voice\n```\n\n### Add Context\n\nIf you run multiple studies, add a distinguishing element like the topic, quarter, or audience:\n\n```\nacme-onboarding-q1\nacme-pricing-feedback\nacme-enterprise-interviews\n```\n\n### Think About Sharing\n\nWhen your link is shared on social media or in a message, the slug is visible to everyone. A clean, professional slug reflects well on your study and your brand.\n\nLinks that look like `/i/acme-product-feedback` inspire more confidence than `/i/x7f92k3`.\n\n## When to Change Your Slug\n\nYou can change your slug at any time, but keep these considerations in mind:\n\n- **Before sharing:** Ideally, set your final slug before you distribute the link. This avoids the need to resend links or update references.\n- **Active links break:** If participants have already received the old link, changing the slug means those links will no longer work. There is no automatic redirect from old slugs to new ones.\n- **Imported participants:** If you have already [imported participants via CSV](/docs/importing-participants-csv), their unique tracking links include the slug. Changing the slug will break those links.\n\nThe safest approach is to finalize your slug before [publishing your study](/docs/publishing-your-study) and distributing links.\n\n## Slug Availability\n\nSlugs are unique **globally** across all Koji accounts. Two projects anywhere on the platform cannot share the same slug, even if they belong to different users. If you try to use a slug that is already in use by any project, Koji will return a `409 Conflict` error and ask you to choose a different one.\n\nIf you delete or archive a project, its slug becomes available for reuse.\n\n## How the Slug Affects SEO and Open Graph\n\nWhen someone shares your interview link on social media, the Open Graph preview uses your [branding settings](/docs/customizing-branding) — headline, description, and OG image. The slug itself appears in the URL preview, so a descriptive slug like `/i/acme-product-feedback` looks more clickable than a random string.\n\nSearch engines generally do not index interview pages (they require interaction to be useful), so SEO is not a primary concern here. The slug's value is purely in human readability and trust.\n\n## Troubleshooting\n\n### \"Slug is already taken\"\n\nAnother project on the platform is using this slug. Since slugs are globally unique, this could be a project belonging to any account. Choose a different slug — adding your brand name or a specific qualifier usually resolves conflicts.\n\n### \"Invalid slug format\"\n\nYour slug contains characters that are not allowed or does not meet the length requirements. Use only lowercase letters, numbers, and hyphens, and make sure the slug is between 3 and 50 characters long.\n\n### Links stopped working after changing the slug\n\nThe old slug is no longer active, and there is no automatic redirect. Update any shared links or email templates to use the new slug. For participants who already received the old link, you will need to resend the updated URL.\n\n## Next Steps\n\n- [Sharing Your Interview Link](/docs/sharing-your-interview-link) — distribute your customized link\n- [Publishing Your Study](/docs/publishing-your-study) — make your interview live for participants\n- [Structured Questions Guide](/docs/structured-questions-guide) — add interactive question types to your study\n\n## Further reading on the blog\n\n- [AI-Moderated Interview Platforms Compared: Which One Actually Works? (2026)](/blog/ai-moderated-interview-platforms-2026) — Not all AI interview platforms deliver real qualitative depth. This guide compares the top AI-moderated interview platforms in 2026 — Koji, \n- [Best AI Customer Interview Tools in 2026: The Complete Buyer's Guide](/blog/best-ai-customer-interview-tools-2026) — AI has fundamentally changed how product teams conduct customer research. Here are the best AI customer interview tools in 2026 — ranked by \n- [Best Customer Churn Interview Tools (2026): The Top 8 Compared](/blog/best-customer-churn-interview-tools-2026) — A 2024 study found exit surveys match the real churn driver in only 31% of cases. The right interview tool fixes that. Here are the 8 best c\n\n<!-- further-reading:blog -->\n","category":"Collecting Responses","lastModified":"2026-05-13T00:26:36.807295+00:00","metaTitle":"Customizing Interview Slugs — Koji Docs","metaDescription":"Personalize your Koji interview URL with a custom slug. Learn format rules, best practices, and how to update it.","keywords":["interview slug","custom URL","personalize link","branded URL","interview URL"],"aiSummary":"Customize the slug in your Koji interview URL to make links more memorable and trustworthy. Slugs are globally unique, must be 3-50 characters of lowercase letters, numbers, and hyphens, and require the customizable slug entitlement to edit.","aiPrerequisites":["sharing-your-interview-link"],"aiLearningOutcomes":["Change your interview slug","Follow slug format rules","Choose memorable and professional slugs","Understand the impact of changing slugs on existing links"],"aiDifficulty":"beginner","aiEstimatedTime":"5 min read"}],"pagination":{"total":1,"returned":1,"offset":0}}