{"site":{"name":"Koji","description":"AI-native customer research platform that helps teams conduct, analyze, and synthesize customer interviews at scale.","url":"https://www.koji.so","contentTypes":["blog","documentation"],"lastUpdated":"2026-06-22T08:13:01.546Z"},"content":[{"type":"documentation","id":"143800ba-d3b4-4fdf-90ca-6d22f59cdf95","slug":"koji-vs-delighted","title":"Koji vs Delighted: The Best Alternative as Delighted Sunsets (2026)","url":"https://www.koji.so/docs/koji-vs-delighted","summary":"Delighted (owned by Qualtrics) is sunsetting on June 30, 2026, with no new features and annual renewals discontinued. Koji is the AI-native alternative: instead of a static NPS/CSAT/CES survey, Koji runs AI-moderated voice and text interviews that capture the score and automatically probe the reason behind it, then cluster responses into ranked themes with quotes. Migrating teams keep their core metric as a scale question while gaining follow-up probing, automatic analysis, and voice interviews. Koji starts at EUR 29/mo vs Delighted's ~$224/mo paid tiers, with a quality gate so only scoring conversations consume credits.","content":"# Koji vs Delighted: The Best Alternative as Delighted Sunsets (2026)\n\n**Short answer:** Delighted is shutting down. Qualtrics has confirmed that Delighted will sunset on **June 30, 2026**, with no new features and annual renewals already discontinued. If you used Delighted for NPS, CSAT, or CES surveys, now is the moment to migrate. Koji is the modern, AI-native replacement: instead of a single static rating question, Koji runs AI-moderated conversations that capture the score *and* automatically probe the reason behind it — then cluster every response into ranked themes for you. You keep the metric you trust and finally get the \"why\" that a one-question survey never gave you.\n\n## Why Delighted users are migrating right now\n\nDelighted built its reputation on simplicity: a clean NPS, CSAT, or CES survey delivered by email, SMS, web, or link, with a tidy dashboard. That simplicity was also its ceiling. A rating with an optional open-text box tells you *what* customers feel but rarely *why*, and someone still has to read every comment by hand to find the pattern.\n\nWith Delighted being retired, teams have a rare opportunity: rather than swapping in another static survey tool that will hit the same wall, you can move to a platform built for the AI era. That is where Koji comes in.\n\n## Koji vs Delighted at a glance\n\n| Capability | Delighted | Koji |\n|---|---|---|\n| Core method | Static NPS / CSAT / CES survey | AI-moderated conversational interview (voice + text) |\n| Follow-up questions | None (fixed question + optional comment) | AI probes every answer in real time |\n| Analysis | Manual reading of comments | Automatic theme clustering with quotes |\n| Question types | Rating + single open text | 6 structured types + open-ended probing |\n| Score capture (NPS/CSAT/CES) | Yes | Yes — via scale questions, plus the reasoning |\n| Reports | Static dashboard | AI-generated reports with themes, quotes, sentiment |\n| Product status | Sunsetting June 30, 2026 | Actively developed, AI-native |\n| Starting price | $224/mo (paid tiers) | €29/mo (Insights) |\n\n## What Delighted did well\n\nCredit where it is due. Delighted was genuinely easy to launch, supported multiple delivery channels, and made the three classic experience metrics — NPS, CSAT, and CES — accessible to non-researchers. For a quick pulse, it worked. If all you ever needed was a number on a dashboard, Delighted delivered that number.\n\n## Where Delighted fell short — and why it matters\n\n1. **No follow-up probing.** When a customer gave a 6, Delighted could not ask \"what would have made that a 9?\" The most valuable insight — the reason — was left on the table unless the respondent volunteered it in a comment box.\n2. **Manual analysis.** Open-text comments piled up and someone had to tag and theme them by hand. At scale this is slow, inconsistent, and rarely happens.\n3. **Shallow open text.** Static text boxes invite one-line answers. There is no interviewer to say \"tell me more about that.\"\n4. **One question, one metric.** Delighted optimized for a single rating. Real research questions — churn drivers, onboarding friction, pricing reactions — need a conversation, not a number.\n\nKoji was designed to close exactly these gaps.\n\n## How Koji is different: conversations, not forms\n\nKoji is an AI-native customer research platform. You describe what you want to learn, and Koji''s AI consultant builds a research brief and interview plan. Respondents click a link and have a real conversation — by **voice or text** — with an AI interviewer that asks your questions, listens, and **probes follow-ups automatically**. No moderator, no scheduling, no manual note-taking.\n\n### You still get your NPS, CSAT, and CES\n\nMigrating away from Delighted does not mean losing your metrics. Koji supports six **structured question types** — `open_ended`, `scale`, `single_choice`, `multiple_choice`, `ranking`, and `yes_no`. An NPS study is simply a `scale` question (0–10) followed by AI probing; CSAT and CES work the same way. The difference is that after the respondent gives a 6, Koji''s AI immediately asks *why* and keeps the thread going until the reason is clear. You get the trackable number **and** the narrative.\n\n### Automatic analysis instead of manual tagging\n\nWhere Delighted handed you a spreadsheet of comments, Koji analyzes every interview and clusters answers into ranked themes with supporting quotes and sentiment. A real-time report updates as responses arrive — what would have been a week of manual coding becomes a live dashboard. Platforms like Koji turn \"read 400 comments\" into \"read the five themes that matter.\"\n\n### Voice and text, no SDK, anyone can answer\n\nKoji interviews run over a shared link, so you can reach customers, churned users, trial users, and even non-customers — no SDK, no app instrumentation. Voice interviews capture tone and detail that a text box never will, and respondents consistently share more with a patient AI than with a static form.\n\n## Migrating from Delighted to Koji\n\n1. **Export your historical Delighted data** before the June 30, 2026 sunset so you keep your trend history.\n2. **Recreate your core metric in Koji** as a `scale` question (NPS 0–10, CSAT 1–5, or CES) — five minutes in the study builder.\n3. **Add one probing instruction** so the AI follows up on every score (e.g., \"Ask what would move this rating up by two points\").\n4. **Share the interview link** by email, SMS, or in-product, exactly as you did with Delighted.\n5. **Read the auto-generated report** instead of a comment spreadsheet — themes, quotes, and sentiment are ready as responses land.\n\n## Pricing\n\nDelighted''s paid tiers started around **$224/month**. Koji starts at **€29/month** (Insights, 29 credits) and **€79/month** (Interviews, 79 credits), with a free tier that grants 10 credits to start. Credits are simple: a text interview costs 1 credit, a voice interview costs 3, and a report refresh costs 5 — and thanks to Koji''s quality gate, only conversations that score 3 or higher consume a credit, so junk responses never cost you.\n\n## When to choose which\n\n- **Choose Koji** if you want the score *and* the reasons, automatic analysis, voice interviews, deeper open-ended insight, and a platform that is actively developed rather than being retired.\n- **Stay on Delighted** only until June 30, 2026 — after that the product is gone. There is no long-term \"stay\" option, which is exactly why migrating now is the smart move.\n\n## The bottom line\n\nDelighted made experience metrics easy, but it could never tell you *why* a number moved. With Delighted sunsetting in 2026, the right migration is not another static survey tool — it is a conversational, AI-native platform that captures the metric and the meaning in one step. Koji does that, and it costs a fraction of Delighted''s paid plans.\n\n## Related Resources\n\n- [Structured Questions Guide](/docs/structured-questions-guide) — the 6 question types that power Koji studies\n- [NPS Survey Guide](/docs/nps-survey-guide) — build NPS surveys that capture the \"why\"\n- [AI Interviews vs Surveys](/docs/ai-interviews-vs-surveys) — why conversations beat static forms\n- [CSAT vs NPS vs CES](/docs/csat-vs-nps-vs-ces) — choosing the right experience metric\n- [Best NPS Software 2026](/docs/best-nps-software-2026) — the full NPS tool landscape\n- [Voice of Customer Survey Guide](/docs/voice-of-customer-survey-guide) — build a complete VoC program\n","category":"Comparisons","lastModified":"2026-06-18T03:14:21.12131+00:00","metaTitle":"Koji vs Delighted (2026): Best Alternative as Delighted Sunsets","metaDescription":"Delighted sunsets June 30, 2026. Compare Koji's AI-moderated interviews vs Delighted's NPS/CSAT/CES surveys and migrate to a modern, AI-native research platform.","keywords":["koji vs delighted","delighted alternative","delighted sunset","delighted shutting down","nps survey tool","delighted replacement","delighted nps alternative","ai customer feedback"],"aiSummary":"Delighted (owned by Qualtrics) is sunsetting on June 30, 2026, with no new features and annual renewals discontinued. Koji is the AI-native alternative: instead of a static NPS/CSAT/CES survey, Koji runs AI-moderated voice and text interviews that capture the score and automatically probe the reason behind it, then cluster responses into ranked themes with quotes. Migrating teams keep their core metric as a scale question while gaining follow-up probing, automatic analysis, and voice interviews. Koji starts at EUR 29/mo vs Delighted's ~$224/mo paid tiers, with a quality gate so only scoring conversations consume credits.","aiLearningOutcomes":["Understand why Delighted users must migrate before June 30, 2026","Recreate NPS, CSAT, and CES metrics in Koji as scale questions with AI probing","See how conversational AI interviews surface the \"why\" static surveys miss","Plan a step-by-step migration from Delighted to Koji"],"aiDifficulty":"beginner","aiEstimatedTime":"8 min"}],"pagination":{"total":1,"returned":1,"offset":0}}