{"site":{"name":"Koji","description":"AI-native customer research platform that helps teams conduct, analyze, and synthesize customer interviews at scale.","url":"https://www.koji.so","contentTypes":["blog","documentation"],"lastUpdated":"2026-05-18T12:58:33.608Z"},"content":[{"type":"documentation","id":"390f5815-a839-47d7-a453-5685b9438b7e","slug":"upgrading-your-plan","title":"Upgrading Your Plan","url":"https://www.koji.so/docs/upgrading-your-plan","summary":"Koji offers seamless plan changes between Free, Insights (€29/mo), Interviews (€79/mo), and Enterprise. All features are available on every plan — the difference is credit volume, report refresh pricing, and overage availability. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the billing period. All data is preserved and all plans have unlimited studies.","content":"## Changing Your Koji Plan\n\nKoji makes it easy to move between plans as your research needs evolve. Whether you're upgrading for more credits, downgrading to save costs, or switching between monthly and annual billing, here's how it works.\n\n---\n\n## Available Plans\n\n| Plan | Monthly | Annual | Credits/Month |\n|------|---------|--------|---------------|\n| **Free** | €0 | — | 10 (one-time) |\n| **Insights** | €29/mo | €290/yr | 29 |\n| **Interviews** | €79/mo | €790/yr | 79 |\n| **Enterprise** | Custom | Custom | 500+ |\n\nAll plans include the same features — the difference is **credit volume**, **report refresh pricing**, and **overage availability**. For a detailed breakdown, see the [Plan Comparison Guide](/docs/plan-comparison-guide).\n\n---\n\n## How to Upgrade\n\n### From Free to a Paid Plan\n1. Navigate to your **Dashboard**\n2. Click on **Upgrade** or visit the **Pricing** page\n3. Select your desired plan (Insights or Interviews)\n4. Choose monthly or annual billing\n5. Complete checkout via Stripe\n6. Your new credits are available immediately\n\n### From Insights to Interviews\n1. Go to **Dashboard** → **Profile** → **Billing**\n2. Click **Change Plan** or access the Stripe billing portal\n3. Select the Interviews plan\n4. The upgrade takes effect immediately\n5. You'll receive a prorated credit for unused time on your current plan\n\n### Upgrading to Enterprise\nEnterprise plans are custom-negotiated. Contact the Koji team to discuss your needs:\n- Volume-based credit allocations (500+ credits/month)\n- Dedicated success manager\n- Custom integrations and SLAs\n\n---\n\n## How Proration Works\n\nWhen you upgrade mid-billing cycle:\n\n1. **Immediate access** — you get the new plan's credits right away\n2. **Prorated charge** — you're charged only for the remaining days in your current billing period at the new plan's rate\n3. **Prorated credit** — you receive a credit for the unused days on your previous plan\n\n**Example:** If you upgrade from Insights (€29/mo) to Interviews (€79/mo) halfway through your billing period:\n- You receive a ~€14.50 credit for the unused half of Insights\n- You're charged ~€39.50 for the remaining half on Interviews\n- Net charge: ~€25 for the remainder of the period\n- Next full billing period: €79\n\n---\n\n## How to Downgrade\n\n### From a Paid Plan to Free\n1. Go to **Dashboard** → **Profile** → **Billing**\n2. Click **Cancel Subscription** or access the Stripe billing portal\n3. Your paid plan remains active until the end of your current billing period\n4. After that, you revert to the Free plan\n\n### From Interviews to Insights\n1. Access the Stripe billing portal from **Dashboard** → **Profile** → **Billing**\n2. Select the Insights plan\n3. The change takes effect at the **end of your current billing period**\n4. You retain full access until then\n\n### What Happens to Your Data on Downgrade\n\n**Nothing is deleted.** All your data is preserved:\n\n- ✅ All studies remain intact and accessible (unlimited on every plan)\n- ✅ All interview transcripts and responses are kept\n- ✅ Reports remain accessible\n- ✅ Settings and configurations are preserved\n\nSince all plans include unlimited studies and the same feature set, downgrading only affects your monthly credit allocation and whether report refreshes cost credits.\n\n---\n\n## Switching Billing Frequency\n\n### Monthly to Annual\n- Save **2 months free** by switching to annual billing\n- Access the Stripe billing portal and select the annual option\n- The switch takes effect at your next billing date\n\n### Annual to Monthly\n- Switch at any time via the Stripe billing portal\n- The change takes effect when your annual term ends\n- No early termination fees\n\n---\n\n## What Changes Between Plans\n\nSince all features are available on every plan, the key differences when upgrading are:\n\n| Aspect | Free | Insights | Interviews | Enterprise |\n|--------|------|----------|------------|------------|\n| **Credits** | 10 (one-time) | 29/month | 79/month | 500+/month |\n| **Report refreshes** | 5 credits | 5 credits | Free | Free |\n| **Overage** | Not available | €1/credit | €1/credit | €1/credit |\n| **Studies** | Unlimited | Unlimited | Unlimited | Unlimited |\n\nAll plans include: [text](/docs/text-interview-experience) and [voice](/docs/voice-interview-experience) interviews, [structured questions](/docs/structured-questions-guide), API access, webhooks, headless mode, CRM import, branded forms, custom URLs, CSV/JSON export, lead collection, and the [quality gate](/docs/how-the-quality-gate-works).\n\n---\n\n## Frequently Asked Questions\n\n### Will I lose my data if I downgrade?\nNo. All studies, interviews, transcripts, and reports are preserved. Since all plans have unlimited studies, nothing is paused or archived on downgrade.\n\n### Can I upgrade in the middle of a billing cycle?\nYes. Upgrades take effect immediately with prorated billing. You only pay the difference for the remaining days.\n\n### Do I lose access to features when downgrading?\nNo. All features are available on every plan, including Free. The only changes are your credit allocation and whether report refreshes cost credits.\n\n### How do I cancel my subscription?\nAccess the Stripe billing portal from **Dashboard** → **Profile** → **Billing**. Your plan stays active until the end of the current period.\n\n### What about [structured questions](/docs/structured-questions-guide)?\nStructured questions (scale, choice, ranking, yes/no) are included in all interview types at no extra credit cost. They're available on every plan.","category":"Billing & Plans","lastModified":"2026-04-25T19:14:08.521275+00:00","metaTitle":"Upgrading Your Plan — Koji","metaDescription":"Learn how to upgrade, downgrade, or switch between Koji plans. Prorated billing, data preservation on downgrade, and annual discounts explained.","keywords":["koji upgrade plan","change koji plan","koji downgrade","koji annual billing","koji proration"],"aiSummary":"Koji offers seamless plan changes between Free, Insights (€29/mo), Interviews (€79/mo), and Enterprise. All features are available on every plan — the difference is credit volume, report refresh pricing, and overage availability. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the billing period. All data is preserved and all plans have unlimited studies.","aiPrerequisites":["plan-comparison-guide"],"aiLearningOutcomes":["Change plans through account settings","Choose between monthly and annual billing","Understand proration and billing timing","Know what happens to data when upgrading or downgrading"],"aiDifficulty":"beginner","aiEstimatedTime":"6 min read"}],"pagination":{"total":1,"returned":1,"offset":0}}