Your CS challenges, solved.
CS team challenges
Too many accounts
Churn surprises
NPS isn't enough
Scattered feedback
How Koji helps
Touch every account
Early warning system
Deeper than NPS
Voice of customer pipeline
Why CS teams choose Koji
And you should too
Touch every account Run AI check-ins across your entire book of business. Maintain personal connection at portfolio scale.
Early warning system Detect dissatisfaction signals before they become churn. Act while there's still time to intervene.
Deeper than NPS Understand the why behind the score. Structured feedback that tells you exactly what to improve.
Voice of customer pipeline Systematic feedback collection that flows directly to product. Become the CS team that drives roadmap.
Customer success use cases
- 100% account coverage across your portfolio
- Catch churn signals before customers disengage
- Structured feedback that drives product roadmap
- 10+ hours saved per CSM weekly
Quarterly health check
AI interviews your entire portfolio every quarter
Post-onboarding feedback
Structured feedback revealing friction points
Renewal preparation
Customer sentiment data before every renewal
Churn post-mortem
Deep-dive exit interviews capturing lessons
Feature adoption
Targeted feedback from users and non-users
NPS follow-up
Automated interviews with detractors and promoters