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Messaging That Resonates, Backed by Real Customer Voice

Understand what your customers actually think and say. Build campaigns grounded in authentic language and real motivations.

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GDPRCompliant
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EU DataResidency
No AITraining
Goals defined
8 questions
Target audience
Duration set
Smart follow-ups
Research BriefAI Generated

You ask. Our research agent
designs the conversation.

3 themes
12 quotes
7 insights
5 recommendations

Koji talks to customers via candid conversations.
Their words. Their language. Unfiltered.

Brand gaps, buying triggers, positioning—
revealed in their own words.

Fully traceable
Actionable insights

10x your voice-of-customer pipeline without adding headcount.

This is what customer-led marketing looks like.

Your marketing challenges, solved.

Marketing challenges

Guessing what resonates

A/B test everythingNo real insight

Stale personas

Outdated researchAssumptions

Disconnected from customers

Sales filterLost nuance

Campaign risk

Big betsHope it works

How Koji helps

Authentic customer voice

Real quotesActual language

Living personas

Continuous updatesFresh insights

Direct connection

Hear customersNo middleman

Validated messaging

Test before launchReduce risk

Why marketing teams choose Koji

Customer voice at your fingertips

Authentic customer language Hear exactly how customers describe their problems, needs, and your solution. Build messaging using their words, not your assumptions.

Living personas Keep buyer personas fresh with continuous customer conversations. Understand evolving motivations, not year-old research.

Message testing at scale Test positioning, value props, and campaign concepts with real customers before committing budget. Know what resonates before you launch.

Competitive intelligence Understand why customers chose you over alternatives. Learn what competitors promise and where they fall short.

Common marketing use cases

  • Build messaging from real customer language
  • Test campaigns before committing budget
  • Keep personas fresh with continuous research
  • Understand competitive positioning

Messaging development

Extract authentic language and value props from customer conversations

Persona research

Build and maintain buyer personas with ongoing customer insights

Campaign validation

Test creative concepts and messaging before launch

Positioning research

Understand how customers perceive you vs. alternatives

Churn understanding

Learn why customers leave and what would bring them back

Customer stories

Identify advocates and gather authentic testimonial material

Direct
Customer access
Hear from customers without filters
30+
Languages
Global research without translation delays
48hrs
To insights
From question to actionable findings
Real
Customer quotes
Authentic language for campaigns

Frequently asked
questions

Surveys give you structured answers to your questions. Koji has real conversations that uncover insights you didn't know to ask about. You get the depth of focus groups at the scale of surveys.
Yes, with appropriate consent. Koji can collect permissions during interviews, making it easy to gather authentic testimonials and voice-of-customer content.
Export quotes, themes, and findings to your preferred format. Share directly with creative teams, agencies, or stakeholders. Build a library of customer voice assets.
Perfect fit. Understand complex buying committees, map decision criteria, and gather insights across the entire customer journey from awareness to advocacy.
Absolutely. Run studies targeting specific segments, compare insights across personas, and understand how different audiences think and talk about your category.
Most teams get actionable insights within 48-72 hours. Customer quotes and themes emerge as interviews complete. No waiting weeks for a research report.

Ready to build marketing that actually resonates?

Join marketing teams who start with customer voice. Free trial, no credit card required.

Ask anything

How can I help you?

Ask me anything about Koji, AI-powered user research, or how we can help your team.