Privacy Policy

Effective: November 1, 2025

Thank you for using Koji! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered research interview platform. Please read this policy carefully.

Our Terms of Service govern your use of our Services and are incorporated into this Privacy Policy by reference.

Who We Are

Koji is an AI-powered customer research platform that helps teams conduct scalable, conversational interviews. Our mission is to democratize customer research by making it accessible to teams of all sizes.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Research Content: Research goals, interview questions, uploaded documents (PRDs, hypotheses), and interview responses.
• Payment Information: If you subscribe to a paid plan, we collect billing details through our payment processor.
• Communications: When you contact us for support or feedback.

Information We Collect Automatically

• Usage Data: How you interact with our Services, including features used and time spent.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

AI and Your Data

Your data is never used to train AI models. Interview responses and research content are processed by AI solely to provide you with insights and analysis. We do not use your data to improve or train our underlying AI systems.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (hosting, analytics, payment processing).
• Legal Requirements: If required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our form. Select "Privacy & Legal" as the reason for your inquiry.