Checklist
Customer feedback software: what to check before you buy
An 11-point checklist for shortlisting customer feedback software. It covers follow-up depth, mixed question types, live aggregation, voice and text, languages, API and embed, quality scoring, data export, traceable reports, usage-based pricing and built-in recruiting. Use it to score each tool on your shortlist side by side. Koji runs AI-moderated voice and text interviews with follow-up questions, quality scores and reports that link every finding to its quotes.
Where this appears
What's in this checklist
- Asks why on its own when a participant says something interesting
- Mixes qualitative and quantitative questions in one conversation
- Updates the dashboard live as responses come in
- Runs in both voice and text
- Works in more than one language
- Has an API and an embed so your product can trigger interviews
- Scores quality so you can filter out low-signal responses
- Exports transcripts as CSV or JSON, so the data stays yours
- Produces a shareable report with quotes you can trace
- Prices by usage, with no per-seat surprises
- Recruits participants when you have no list, and shows the price per interview first
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<a href="https://www.koji.so/visuals/customer-feedback-software-evaluation-checklist"><img src="https://www.koji.so/visuals/customer-feedback-software-evaluation-checklist/customer-feedback-software-evaluation-checklist.png" alt="Checklist of 11 things to check in customer feedback software, from automatic follow-up questions and live dashboards to data export and recruiting." width="1080" height="1080" /></a>
<p>Source: <a href="https://www.koji.so/visuals/customer-feedback-software-evaluation-checklist">Customer feedback software: what to check before you buy</a>, Koji</p>
