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27 articles in this category · page 1 of 3
Gorgias publishes a full ladder, refuses to double-bill a handoff, and charges 0.40 for an extra ticket that costs 0.20 inside your plan. Here is how the ticket meter works, why automation can raise your ticket count, and the 8 best Gorgias alternatives in 2026.
Koji Research Team · October 2, 2026 · 10 min read
Zendesk includes a handful of automated resolutions per agent per month, so the AI allowance shrinks as the AI succeeds. Here is how that meter works, why verification is the best thing about it, and the 8 best Zendesk alternatives in 2026.
Koji Research Team · October 2, 2026 · 10 min read
Fin bills from $0.99 per outcome, and its published outcome list books one when no further help is requested after its last answer. Here is how that meter works, why a handoff is billable twice, and the 8 best Intercom alternatives in 2026.
Koji Research Team · October 2, 2026 · 10 min read
15Five publishes nine prices. The cheapest is $4 per employee; equipping one manager is $49. Promoting 13 people into management costs the same as adding 55 employees. Eight alternatives compared.
Koji Research Team · October 1, 2026 · 10 min read
Lattice publishes an admirably clear rate card, then puts a $4,000 minimum under it. That floor binds until 84 seats if you buy the cheap module and just 11 if you buy everything. Nine alternatives compared.
Koji Research Team · October 1, 2026 · 10 min read
Culture Amp publishes no price at all, only the headcount bands it segments you into. Here are the 8 best alternatives in 2026, with the published rate cards Culture Amp withholds.
Koji Research Team · October 1, 2026 · 10 min read
UserVoice is refreshingly explicit that it never charges by the seat. It charges by feedback volume instead, which means the bill rises precisely when your research gets more representative. We compared eight alternatives.
Koji Research Team · September 30, 2026 · 12 min read
Productboard sells AI credits on every paid tier but locks AI Themes to Enterprise, and its contributor allowance does not move across three consecutive plans. We verified the pricing and compared eight alternatives.
Koji Research Team · September 30, 2026 · 12 min read
Canny publishes a floor price and a floor audience, but the thing that moves your bill has no published rate. We verified its pricing and compared nine alternatives for product teams who need reasons, not vote counts.
Koji Research Team · September 30, 2026 · 11 min read
UserGuiding is one of the few product-adoption tools that publishes real prices, which makes it genuinely easier to evaluate. But the plan table advertises an MAU range the published price does not cover: Starter shows 0-10K MAU while the fine print says the price covers up to 2,000. Here is the arithmetic, and the 7 best alternatives in 2026.
Koji Research Team · September 29, 2026 · 10 min read
Whatfix does not publish dollar figures, but it does publish its pricing model, and that model contains the most consequential detail in the category: for employee-facing apps a license equals every user with access, not every user who shows up. Here is what that costs you, and the 8 best alternatives in 2026.
Koji Research Team · September 29, 2026 · 10 min read
WalkMe publishes no prices at all. The contract data that fills the gap contradicts itself: the reported median contract is lower than the floor of the smallest deployment described on the same page. Here is what WalkMe actually costs, what the SAP acquisition changed, and the 8 best alternatives in 2026.
Koji Research Team · September 29, 2026 · 10 min read