Accessibility statement

Standards we target

• WCAG 2.1 Level AA (Web Content Accessibility Guidelines, published by the W3C). This is the international baseline cited by most public-sector and enterprise procurement.
• EN 301 549 (European harmonized standard for ICT accessibility), which incorporates WCAG 2.1 Level AA and adds requirements relevant to the EU public sector.
• Section 508 of the US Rehabilitation Act, which references WCAG 2.0 Level AA. Conformance to WCAG 2.1 Level AA satisfies Section 508 by extension.

How we approach accessibility

• Semantic HTML and ARIA: Pages use semantic markup; ARIA attributes are added where the native semantics are insufficient.
• Keyboard navigation: All primary user journeys are operable from the keyboard. Focus states are visible and consistent.
• Color contrast: Body text and interactive elements target the 4.5:1 contrast ratio for normal text and 3:1 for large text and graphical elements.
• Forms: Inputs have associated labels; error states are programmatically associated with the field; required fields are clearly indicated.
• Color is never the sole carrier of meaning: Icons, text, and structural cues accompany every color used to convey status.
• Motion: Animations respect the operating system's reduced-motion preference.
• Dark mode and light mode: The product supports both themes and respects the system preference.

Interview participant accessibility

The interview surface, which is the page seen by research participants, gets specific attention because participants are often people the customer has never met and whose accessibility needs are unknown in advance.

• Text interviews are the most universally accessible mode and are always available as an alternative to voice.
• Voice interviews can be supplemented with live transcript display.
• 30 plus interview languages allow participants to respond in their preferred language.
• Customers can configure participants' choice of modality at the start of the interview.

Known limitations

• The interactive 3D visual elements on the marketing site (canvas-based hero animations) are decorative and do not carry semantic content; they are hidden from assistive technology. Screen-reader users receive the same information through the headline text.
• The third-party panel-recruitment integrations open external flows whose accessibility we cannot guarantee. Where this matters, the customer can route participants through Koji's own intake page instead.
• External accessibility audit results are on the roadmap. Today we target WCAG 2.1 Level AA conformance with a documented remediation process; the audit will turn that target into an externally validated statement.

Roadmap

• Third-party accessibility audit covering the dashboard and the participant-facing interview surface.
• Publication of the audit report and a remediation timeline.
• Voluntary Product Accessibility Template (VPAT) on request, aligned with the Section 508 and WCAG 2.1 AA checklists.

Reporting an accessibility issue

If you encounter an accessibility issue on any Koji surface, please report it to [email protected] with the URL, a description of the issue, and the assistive technology you were using if applicable. We acknowledge reports within one business day and prioritize remediation based on the severity and the surface affected.