Question bank
Carve-out customer interview questions
Eight questions to ask customers before Day 1 and again before TSA exit
Eight interview questions for the customers of a business being carved out of its parent, grouped into the work the product does, what ties the customer to the business, and what would change their mind. Use them in the same order before Day 1 and again before the transition services agreement ends so the answers compare. Paste them into any tool, or run them as AI-moderated interviews in Koji.
Where this appears
What's in this question bank
The work today
- What does our product do for your team in a normal week?
- How did you first come to buy it?
What ties you to us
- When you think about who you buy this from, who comes to mind?
- Who signs the renewal, and what agreement does it sit under?
- Who do you contact when something goes wrong?
What would change your mind
- How disruptive would a new invoice, contract and support desk be, from 1 to 10?
- If you had to replace the product in a year, what would you use?
- What would you need to hear from us to feel confident?
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<a href="https://www.koji.so/visuals/carve-out-customer-interview-question-bank"><img src="https://www.koji.so/visuals/carve-out-customer-interview-question-bank/carve-out-customer-interview-question-bank.png" alt="Question bank of eight carve-out customer interview questions in three groups: the work today, what ties you to us, what would change your mind" width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/carve-out-customer-interview-question-bank">Carve-out customer interview questions</a>, Koji</p>
