Comparison
Exit survey vs AI-moderated exit interview
A side-by-side comparison of exit surveys and AI-moderated exit interviews. The survey gives category picks and percentages with no follow-up, while the interview probes each answer and returns themes, quotes and root causes. Use it to decide how to research churn or to explain to a team why a cancellation dropdown is not enough. Koji runs AI-moderated exit interviews by voice or text and groups the answers into themes.
Where this appears
What's in this comparison
Exit survey
- A static multiple-choice form
- Surface-level category picks
- Analysis as pie charts and percentages
- No follow-up questions
- Rarely finds the root cause
AI-moderated exit interview
- A conversation that probes
- Root cause, context and the reasons in their words
- Themes, representative quotes and narratives
- Follow-up on every open-ended answer
- Finds the root cause consistently
Use this image
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<a href="https://www.koji.so/visuals/exit-survey-vs-ai-moderated-exit-interview"><img src="https://www.koji.so/visuals/exit-survey-vs-ai-moderated-exit-interview/exit-survey-vs-ai-moderated-exit-interview.png" alt="Comparison of an exit survey and an AI-moderated exit interview on format, depth, analysis, follow-up questions and how often each finds the root cause." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/exit-survey-vs-ai-moderated-exit-interview">Exit survey vs AI-moderated exit interview</a>, Koji</p>
