Reference table
Listen Labs vs UserTesting vs Koji compared
AI interviews, recorded usability tests and a self-serve option, side by side in 2026
A side-by-side table of Listen Labs, UserTesting and Koji as they stood in October 2026: how each runs research, who asks the questions, how big the participant network is, what the AI analysis does and whether prices are public. Use it to decide whether your question needs an interview or a recorded usability session. Network figures come from the Salesforce and Auros announcements of September 29, 2026. Koji is the self-serve option for AI interviews with your own customers.
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What's in this reference table
| Listen Labs | UserTesting | Koji | |
|---|---|---|---|
| Core method | AI-moderated interviews by video, voice and text | Recorded think-out-loud tests and live moderated sessions | AI-moderated interviews by voice, text and phone |
| Who asks the questions | An AI interviewer that adapts its follow-ups | Your written tasks, or you, live | An AI interviewer, plus six structured question types |
| Participant network | 50M+ potential participants, per Salesforce | 7.6M verified people across Auros brands | Your own customers, plus a research panel |
| AI analysis | Agents for study design and synthesis | AI insight summaries grouped into themes | Reports with each finding traced to quotes |
| 2026 ownership news | Salesforce deal signed, not yet closed | Parent company renamed Auros | Independent |
| Public price list | No | No | Yes, free to start |
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<a href="https://www.koji.so/visuals/listen-labs-vs-usertesting-vs-koji-comparison-table"><img src="https://www.koji.so/visuals/listen-labs-vs-usertesting-vs-koji-comparison-table/listen-labs-vs-usertesting-vs-koji-comparison-table.png" alt="Table comparing Listen Labs, UserTesting and Koji on research method, who asks the questions, participant network, AI analysis, 2026 news and pricing" width="1200" height="849" /></a>
<p>Source: <a href="https://www.koji.so/visuals/listen-labs-vs-usertesting-vs-koji-comparison-table">Listen Labs vs UserTesting vs Koji compared</a>, Koji</p>
