Question bank
Packaging change interview questions
Eight interview questions for pricing and monetization teams to ask customers before moving a feature between tiers or into AI credits. They start with real use of the feature, move to what the plan is worth and a price question, and end with how the change and its notice would land. Ask a follow-up on why after each one. In Koji the ranking, choice, price test and fairness questions become structured questions with an AI follow-up.
Where this appears
What's in this question bank
How they use it today
- Walk me through the last time you used [feature]. What happened next?
- When you chose your plan, what made it the right one for you?
- Put the parts of your plan in order of how much you would miss them.
What the plan is worth
- Is there anything in your plan you pay for and rarely use?
- If [feature] were only in the higher plan, what would you most likely do?
- How likely would you be to buy the higher plan, with [feature], at this price?
How the change would land
- If this change came with 60 days of notice, how fair would it feel?
- If your plan changed, what would you want us to tell you, and who else needs to hear it?
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<a href="https://www.koji.so/visuals/packaging-change-interview-questions"><img src="https://www.koji.so/visuals/packaging-change-interview-questions/packaging-change-interview-questions.png" alt="Question bank for packaging change interviews in three sections: how they use the feature today, what the plan is worth to them, and how the change would land." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/packaging-change-interview-questions">Packaging change interview questions</a>, Koji</p>
