Framework
Three views of quality: culture, compliance and consistency
Three views of what quality means in higher education, used by Cardoso, Rosa and Stensaker in 2016 to read academics' answers about why quality is not achieved, with what each view looks like in a course evaluation system. It is for quality officers and programme directors reviewing how their course evaluation is run and used. Ask which view your system mostly serves. Koji supports course-specific questions and mid-course checks, which suit the culture view.
What's in this framework
- Quality as culture: Staff share a commitment to improving teaching. Results are used to learn and are discussed by teaching teams.
- Quality as compliance: Meeting what external bodies require. Evaluation is run because it has to be reported.
- Quality as consistency: The same procedures everywhere. One questionnaire and one schedule for every course.
Use this image
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<a href="https://www.koji.so/visuals/three-views-of-quality-culture-compliance-consistency"><img src="https://www.koji.so/visuals/three-views-of-quality-culture-compliance-consistency/three-views-of-quality-culture-compliance-consistency.png" alt="Framework of three views of quality in higher education, culture, compliance and consistency, and how each shows up in a course evaluation system." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/three-views-of-quality-culture-compliance-consistency">Three views of quality: culture, compliance and consistency</a>, Koji</p>
