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Customer Due Diligence at the Speed of Deal Flow

Validate market fit in days, not weeks. Make investment decisions backed by hundreds of customer conversations.

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GDPRCompliant
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EU DataResidency
No AITraining
Goals defined
8 questions
Target audience
Duration set
Smart follow-ups
Research BriefAI Generated

You define the scope. Our research agent structures the diligence study.

3 themes
12 quotes
7 insights
5 recommendations

Koji interviews customers via unbiased conversations. Random sampling. No curated reference lists.

Churn risks, competitive threats, NPS reality— validated before you sign.

Fully traceable
Actionable insights

100+ customer conversations in days, not weeks.

This is what data-driven diligence looks like.

Your diligence challenges, solved.

Due diligence challenges

Deal timelines don't wait

Weeks to scheduleSlow synthesis

Limited sample size

Only 5-10 referencesSelection bias

Hidden churn signals

Filtered feedbackCherry-picked refs

Pattern blindness

Scattered notesMissing themes

How Koji helps

100+ conversations in days

Full customer base5-7 day turnaround

Churn risk detection

Sentiment analysisAt-risk signals

Unfiltered customer voice

No cherry-pickingDirect access

IC-ready reports

Structured findingsTraceable quotes

Why investment teams choose Koji

And you should too

100+ customer conversations in days Run comprehensive customer diligence that used to take months. Interview the entire customer base, not just hand-picked references.

Churn risk detection AI analysis surfaces dissatisfaction signals and NPS sentiment across the entire customer base. Know the real health before you invest.

Unfiltered customer voice Management can't cherry-pick your references. Direct access to customer sentiment without the filter.

Investment-ready reports Structured findings for IC memos. Themes, quotes, and evidence organized for your investment committee.

Due diligence use cases

  • 50+ customer interviews in 5-7 days
  • Unfiltered access beyond hand-picked refs
  • Churn risk detection before you invest
  • 80% lower cost vs. consulting engagement

Pre-LOI customer diligence

Full customer validation before signing a letter of intent

Competitive positioning check

Direct customer comparison data from actual users

Churn risk assessment

Sentiment analysis revealing at-risk customers

Post-acquisition health

Continuous deep-dive conversations with portfolio

Market validation

Direct customer research at deal speed

Value creation DD

Customer insights for post-close value creation plan

50+
Customers interviewed
Typical diligence study sample size
5-7
Days
From launch to IC-ready findings
80%
Cost reduction
vs. traditional consulting engagement
3x
Signal quality
More customers, deeper conversations

Start with a ready-made template

Launch a study in seconds. Each template comes with a pre-built research plan you can customize or publish immediately.

Frequently asked
questions

This is typically requested as part of the due diligence data room. We provide templates and guidance for making the ask to target companies.
Yes—response rates typically range from 30-60%. AI interviews are convenient (asynchronous, 15-20 min) and customers appreciate being asked.
Full NDA support, anonymous participation options, and strict data handling. We never share data across clients.
Fully customizable question guides. Create templates for different deal types (SaaS, marketplace, services) and reuse across deals.
Fits into existing diligence workflow. Export findings to your IC memo template, share raw data with advisors as needed.
Customer diligence is increasingly standard. We provide talking points for positioning this as a positive signal of investor thoroughness.

Make every investment decision with customer evidence

Stop relying on management's hand-picked references. Get the full picture from the customers who matter.

Chat with Koji

Let's have a conversation

I'm Koji. This is a two-way chat — tell me about your research challenges and I'll show you how I can help. Ask me anything, or pick a topic below.