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Checklist

What a decision-ready persona needs

Checklist of five things a decision-ready user persona needs, including a one-line summary, jobs to be done, quoted frustrations and a watch-out line.
Leave out the stock photo and the favourite coffee order. Keep what helps someone choose.

A short checklist for finishing a user persona so a product manager, designer or engineer can use it without a briefing. Each persona gets a name and summary, 3 to 5 jobs to be done in the user's words, 3 to 5 frustrations with quotes, a line on the bias it can introduce and one real scenario. Anything decorative can go.

Where this appears

What's in this checklist

  • A name and a one-line summary
  • 3 to 5 jobs to be done, in the user's own words
  • 3 to 5 frustrations, each with a verbatim quote
  • A watch-out line: the bias this persona brings if treated as universal
  • At least one scenario of them using, or failing to use, the product

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<a href="https://www.koji.so/visuals/decision-ready-persona-checklist"><img src="https://www.koji.so/visuals/decision-ready-persona-checklist/decision-ready-persona-checklist.png" alt="Checklist of five things a decision-ready user persona needs, including a one-line summary, jobs to be done, quoted frustrations and a watch-out line." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/decision-ready-persona-checklist">What a decision-ready persona needs</a>, Koji</p>