Bar chart
Share of IT leaders hit by SaaS cost increases
Three findings from Zylo’s 2026 SaaS Management Index on how IT leaders were hit by software cost increases in the past 12 months: price increases at renewal, unexpected charges tied to AI or usage-based features, and projects cut because of unplanned SaaS costs. Customer success teams can use it to show why a price letter now lands on a buyer who is already pushing back. Koji helps CS teams interview those buyers before and after a price change.
Where this appears
What's in this bar chart
| IT leaders | |
|---|---|
| Saw price increases at renewal | 79% |
| Hit unexpected AI or usage charges | 78% |
| Cut projects over unplanned SaaS costs | 61% |
Use this image
Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:
html
<a href="https://www.koji.so/visuals/it-leaders-saas-renewal-price-increases-2026"><img src="https://www.koji.so/visuals/it-leaders-saas-renewal-price-increases-2026/it-leaders-saas-renewal-price-increases-2026.png" alt="Bar chart of IT leaders hit by SaaS cost increases in the past year: 79% saw renewal price rises, 78% unexpected AI or usage charges, 61% cut projects." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/it-leaders-saas-renewal-price-increases-2026">Share of IT leaders hit by SaaS cost increases</a>, Koji</p>
