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How accurate is one key informant, by question topic

Bar chart of key informant accuracy: correlation with a second source is .764 for performance questions but only .502 for internal process questions.
Informants are least reliable on internal process, the topic product teams ask about most. Source: Homburg, Klarmann, Reimann and Schilke, Journal of Marketing Research, 2012

How closely one key informant's answer matched an independent second source, by what the question was about, from Homburg and colleagues' 2012 meta-analysis of 127 studies. Hard performance figures agreed at .764, internal process questions at only .502, against .612 overall. Use it to decide which questions need a second informant from another role.

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What's in this bar chart

Mean correlation
Performance (revenue, growth)0.76
Interorganizational (partners, vendors)0.65
Extraorganizational (market)0.61
Intraorganizational (internal process)0.50

Reference line: Overall, 0.61.

Meta-analysis of 127 studies, 431 constructs and 9,814 observations.

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<p>Source: <a href="https://www.koji.so/visuals/key-informant-accuracy-by-question-topic">How accurate is one key informant, by question topic</a>, Koji</p>