Question bank
Questions to rank customer problems
An interview bank for founders choosing what to build first
Nine questions in three sections that founders can reuse when they need to choose between several customer pains. Start with a real story, move to a shuffled top-three pick with a reason, then ask what the pain costs and what people already tried. Use the open questions first, in the same interview.
Where this appears
What's in this question bank
Hear the story
- Tell me about the last time this happened. What were you doing?
- What did you do next, and how long did it take?
- What have you tried to make it easier?
Rank the pains
- Which three of these cost you the most in the last three months?
- Why did you pick your first one?
- Is anything missing from this list?
Check the commitment
- What did that cost you, in time or money?
- Who else deals with this, and what did they say?
- What would have to be true for you to switch from what you use now?
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<a href="https://www.koji.so/visuals/rank-customer-problems-interview-questions"><img src="https://www.koji.so/visuals/rank-customer-problems-interview-questions/rank-customer-problems-interview-questions.png" alt="Question bank with nine questions in three parts for ranking customer problems: hear the story, rank the pains, and check the commitment." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/rank-customer-problems-interview-questions">Questions to rank customer problems</a>, Koji</p>
