Reference table
When to schedule research interviews to cut no-shows
A table of the scheduling choices that raise or lower the risk of a research participant not showing up. Tuesday to Thursday, mid-morning or mid-afternoon, three to seven days of lead time, sessions of 30 to 45 minutes and a self-serve scheduling link carry the lowest risk. Mondays, Fridays, same-day bookings, slots two or more weeks out, hour-long sessions and email back-and-forth carry the highest. Use it when you set up the calendar for a study.
Where this appears
What's in this reference table
| Factor | Lower no-show risk | Higher no-show risk |
|---|---|---|
| Day of week | Tuesday to Thursday | Monday, Friday |
| Time of day | Mid-morning (10am to 12pm) or mid-afternoon (2 to 4pm) | Early morning, right after lunch, end of day |
| Lead time | 3 to 7 days out | Same day, or 2+ weeks out |
| Session duration | 30 to 45 minutes | 60+ minutes |
| Scheduling method | Automated self-serve scheduling link | Manual back-and-forth email |
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<a href="https://www.koji.so/visuals/research-interview-scheduling-no-show-risk"><img src="https://www.koji.so/visuals/research-interview-scheduling-no-show-risk/research-interview-scheduling-no-show-risk.png" alt="Table comparing lower and higher no-show risk for research interviews by day of week, time of day, lead time, session length and scheduling method." width="1200" height="723" /></a>
<p>Source: <a href="https://www.koji.so/visuals/research-interview-scheduling-no-show-risk">When to schedule research interviews to cut no-shows</a>, Koji</p>
