Checklist
Questions to ask about viewer access
Seven questions for any research tool vendor before you pay for seats for people who only read
Seven questions to put to any research tool vendor about read-only access for stakeholders: which plan includes it, caps, access to evidence, downloads, project visibility, outside readers and what an upgrade costs. It is for product managers, designers and research leads comparing tools. Koji answers them on its workspace roles page: viewers are free on every plan, never take a seat and can download exports.
Where this appears
What's in this checklist
- Which plan includes free readers, and is it the plan you are buying?
- Is there a cap on readers, and what happens when you pass it?
- Can readers open the quotes, transcripts and recordings behind a finding?
- Can readers download transcripts or exports, and can you turn that off?
- Can readers see every project, or only the ones you share?
- Can someone outside the company read a report without an account?
- Does turning a reader into an editor take a paid seat?
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<a href="https://www.koji.so/visuals/research-tool-viewer-access-vendor-questions"><img src="https://www.koji.so/visuals/research-tool-viewer-access-vendor-questions/research-tool-viewer-access-vendor-questions.png" alt="Checklist of questions to ask a research tool vendor about free viewer access, from the plans that include it to what viewers can download." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/research-tool-viewer-access-vendor-questions">Questions to ask about viewer access</a>, Koji</p>
