Framework
The six pillars of ResearchOps
The six areas a modern research operations (ResearchOps or ReOps) function owns: participant operations, the research platform and tools, the repository, governance and consent, democratisation and training, and impact measurement. Use it to audit an existing research function or to scope a first ReOps hire. Koji covers parts of the first two pillars, with built-in panel recruitment and AI-moderated interviews.
Where this appears
What's in this framework
- Participant operations: Panel sourcing, recruitment, screening, incentives and a re-contact policy.
- Platform and tooling: A small stack: AI-moderated interviews, surveys, analytics, a repository and scheduling.
- Repository and knowledge: A taxonomy and quote search, so teams check past research before a new study.
- Governance and ethics: Consent records, GDPR data residency, an AI data policy and re-contact limits.
- Democratisation and training: Templates, training, study review and quality checks for non-researchers.
- Impact measurement: Decisions influenced, revenue or NPS lift and cycle time, not just study counts.
Use this image
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<a href="https://www.koji.so/visuals/researchops-six-pillars-framework"><img src="https://www.koji.so/visuals/researchops-six-pillars-framework/researchops-six-pillars-framework.png" alt="Framework of the six pillars of research operations: participants, platform and tools, repository, governance, democratisation and impact measurement." width="1080" height="1080" /></a>
<p>Source: <a href="https://www.koji.so/visuals/researchops-six-pillars-framework">The six pillars of ResearchOps</a>, Koji</p>
