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Checklist

Is your feedback process discounting student testimony?

Checklist of eight signs a course evaluation process takes student testimony seriously, from how committees read comments to how students hear back.
Use it at the next quality committee: each unticked line is a place where a student account can be heard as less credible than it is. Source: Miranda Fricker, Epistemic Injustice, Oxford University Press, 2007
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An eight-point checklist for quality assurance leads and programme committees who want to check whether their course evaluation process gives student accounts fair credibility. It turns Miranda Fricker's ideas of testimonial and hermeneutical injustice into practical checks on how comments are collected, read and answered. Koji's conversational interviews can help with the follow-up questions in point six.

What's in this checklist

  • Committees discuss what students said before discussing who said it
  • No comment is waved away as complaining until someone has checked the claim
  • Part-time, international and mature students are reported as groups, not averaged away
  • Students can answer in the language they think in
  • Open questions ask about concrete episodes, not only overall opinions
  • Follow-up questions help students describe problems they have no word for
  • Staff can respond to comments about themselves before decisions are made
  • Students hear what changed and why, including what did not change

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Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:

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<a href="https://www.koji.so/visuals/student-testimony-epistemic-injustice-checklist"><img src="https://www.koji.so/visuals/student-testimony-epistemic-injustice-checklist/student-testimony-epistemic-injustice-checklist.png" alt="Checklist of eight signs a course evaluation process takes student testimony seriously, from how committees read comments to how students hear back." width="1080" height="1080" /></a>
<p>Source: <a href="https://www.koji.so/visuals/student-testimony-epistemic-injustice-checklist">Is your feedback process discounting student testimony?</a>, Koji</p>

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