Checklist
Questions to ask before signing a usability testing contract
Eight questions to put to any usability testing vendor before signing, covering included sessions, panel costs, audience reach, AI add-ons, seats, renewal increases, bringing your own participants and account support. Research and procurement teams can use it to compare quotes from UserTesting, Userlytics and similar platforms on equal terms. Koji publishes its per-interview prices, so the same questions are quick to answer for it.
Where this appears
What's in this checklist
- How many sessions or credits does the contract include each year?
- Is the panel included, or priced per session on top?
- Which countries and B2B roles can the panel reach, and how fast?
- Which AI features are included, and which are add-ons?
- How many seats come with the plan?
- What is the cap on the renewal increase?
- Can you bring your own participants at no extra cost?
- At what spend do you get a named account contact?
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<p>Source: <a href="https://www.koji.so/visuals/usability-testing-contract-questions-checklist">Questions to ask before signing a usability testing contract</a>, Koji</p>
