Checklist
Research participant no-show checklist
A four-point checklist for cutting no-shows in user research sessions: over-recruit by 20%, send confirmations the day before and an hour before, add SMS reminders and keep two or three alternates on a waitlist. It is for researchers and product teams scheduling live interviews or usability tests. Async AI-moderated interviews in Koji avoid the problem, because participants take part on their own schedule.
Where this appears
What's in this checklist
- Over-recruit by 20%: aim for 12 confirmed if you need 10
- Email a confirmation the day before and 1 hour before
- Add SMS reminders on top of email
- Keep 2 to 3 alternates on a waitlist for last-minute drops
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<a href="https://www.koji.so/visuals/user-research-no-show-checklist"><img src="https://www.koji.so/visuals/user-research-no-show-checklist/user-research-no-show-checklist.png" alt="Checklist for reducing research no-shows: over-recruit by 20%, confirm the day before and an hour before, send SMS reminders and keep a waitlist." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/user-research-no-show-checklist">Research participant no-show checklist</a>, Koji</p>
