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Bar chart

How much of a bad score recovers on its own

Expected bounce-back by test-retest reliability of the metric

Bar chart of how much of a 20-point deficit closes with no intervention: 10% at reliability 0.90, 30% at 0.70, 50% at 0.50 and 70% at 0.30
Pick your worst accounts on a noisy single-item score and most of the gap closes before your fix does anything. Source: Koji calculation: expected bounce-back = (1 minus r) x d, with d = 20 points

Regression to the mean in numbers. For an account 20 points below average on a 0 to 100 measure, the expected improvement with no intervention is (1 minus r) times the gap, where r is the metric's test-retest reliability. A well-built multi-item scale at 0.90 recovers 2 points, or 10 percent of the gap. A single-item score from one respondent at 0.30 recovers 14 points, or 70 percent. Use it before you credit a rescue programme or a product fix with a rebound.

Where this appears

What's in this bar chart

Share that closes by itself
r = 0.90: multi-item scale, large n10%
r = 0.70: typical survey scale30%
r = 0.50: single item, small sample50%
r = 0.30: single item, one respondent70%

An account 20 points below average on a 0 to 100 measure, with no intervention at all.

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<a href="https://www.koji.so/visuals/regression-to-the-mean-bounce-back-by-reliability"><img src="https://www.koji.so/visuals/regression-to-the-mean-bounce-back-by-reliability/regression-to-the-mean-bounce-back-by-reliability.png" alt="Bar chart of how much of a 20-point deficit closes with no intervention: 10% at reliability 0.90, 30% at 0.70, 50% at 0.50 and 70% at 0.30" width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/regression-to-the-mean-bounce-back-by-reliability">How much of a bad score recovers on its own</a>, Koji</p>