Question bank
The 10 System Usability Scale questions
The ten statements of the System Usability Scale in John Brooke's original 1986 wording, with the five-point agreement scale people answer on. Odd items are positive and even items are negative, so they are scored in opposite directions. Keep the items verbatim so your score compares with published SUS benchmarks. In Koji you can set each one up as a scale question and add an open follow-up after the strongest answers.
Where this appears
What's in this question bank
Answer scale: 1 Strongly disagree, 2 2, 3 3, 4 4, 5 Strongly agree.
Items 1 to 5
- I think that I would like to use this system frequently.
- I found the system unnecessarily complex.
- I thought the system was easy to use.
- I think that I would need the support of a technical person to be able to use this system.
- I found the various functions in this system were well integrated.
Items 6 to 10
- I thought there was too much inconsistency in this system.
- I would imagine that most people would learn to use this system very quickly.
- I found the system very cumbersome to use.
- I felt very confident using the system.
- I needed to learn a lot of things before I could get going with this system.
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<a href="https://www.koji.so/visuals/system-usability-scale-10-questions"><img src="https://www.koji.so/visuals/system-usability-scale-10-questions/system-usability-scale-10-questions.png" alt="Question bank listing the ten System Usability Scale statements, each rated on a five-point scale from strongly disagree to strongly agree." width="1080" height="1080" /></a>
<p>Source: <a href="https://www.koji.so/visuals/system-usability-scale-10-questions">The 10 System Usability Scale questions</a>, Koji</p>
