Framework
The three categories of user interview software
User interview software falls into three categories that solve different problems. AI moderator platforms such as Koji conduct the interview and synthesize themes. Recruitment marketplaces such as Respondent and User Interviews supply participants for interviews you run. Research repositories such as Dovetail and Marvin store and analyze interviews you have already done. Many mature teams use one of each.
Where this appears
What's in this framework
- AI moderator platforms: Run the interview: ask, listen, probe and synthesize themes. Examples: Koji, Listen Labs, Strella.
- Recruitment marketplaces: Supply participants, and you run the interview yourself. Examples: Respondent, User Interviews, Prolific.
- Research repositories: Store, transcribe and analyze interviews you already ran. Examples: Dovetail, Marvin, Condens.
Use this image
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<a href="https://www.koji.so/visuals/three-categories-of-user-interview-software"><img src="https://www.koji.so/visuals/three-categories-of-user-interview-software/three-categories-of-user-interview-software.png" alt="Framework of the three categories of user interview software: AI moderator platforms, recruitment marketplaces and research repositories, with examples." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/three-categories-of-user-interview-software">The three categories of user interview software</a>, Koji</p>
