Checklist
Red flags when buying user interview software
Seven warning signs to look for in a user interview software demo or contract: no way to try it yourself, an AI that never strays from the script, billing for ghosted interviews, no structured questions, insights only in batches, no API or webhooks and per-seat pricing for people who research occasionally. Use it alongside a side-by-side pilot.
Where this appears
What's in this checklist
- No free trial or self-serve signup
- An AI that only reads scripted questions
- Pricing that scales by participant count, not interview quality
- No structured question support
- No real-time insights
- No webhooks or API
- Per-seat pricing for occasional users
Use this image
Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:
html
<a href="https://www.koji.so/visuals/user-interview-software-red-flags"><img src="https://www.koji.so/visuals/user-interview-software-red-flags/user-interview-software-red-flags.png" alt="Checklist of seven red flags when buying user interview software, including no free trial, scripted AI questions and per-seat pricing for occasional users." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/user-interview-software-red-flags">Red flags when buying user interview software</a>, Koji</p>
