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Column chart

Projects meeting objectives by change management quality

How often projects met or beat their objectives at each level of change management effectiveness

Column chart of the share of projects meeting or exceeding objectives by change management effectiveness: poor 13%, fair 39%, good 73%, excellent 88%.
The adoption work decides the outcome, so the review has to measure it Source: Prosci, Best Practices in Change Management, 12th edition, 2023

A column chart of Prosci's benchmark: 13% of projects with poor change management met or exceeded their objectives, against 88% with excellent change management. Business analysts and project leads can use it to explain why a post-implementation review should ask end users how the change landed, not only whether the system was delivered. Koji runs those end-user interviews at scale in a week.

Where this appears

What's in this column chart

Met or exceeded objectives
Poor13%
Fair39%
Good73%
Excellent88%

Change management effectiveness as rated by respondents. More than 10,800 respondents.

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<a href="https://www.koji.so/visuals/change-management-effectiveness-project-objectives-chart"><img src="https://www.koji.so/visuals/change-management-effectiveness-project-objectives-chart/change-management-effectiveness-project-objectives-chart.png" alt="Column chart of the share of projects meeting or exceeding objectives by change management effectiveness: poor 13%, fair 39%, good 73%, excellent 88%." width="1200" height="793" /></a>
<p>Source: <a href="https://www.koji.so/visuals/change-management-effectiveness-project-objectives-chart">Projects meeting objectives by change management quality</a>, Koji</p>