Question bank
Post-implementation review interview questions
Questions for end users, sponsors and the delivery team, 60 to 90 days after go-live
Eleven reusable interview questions for a post-implementation review, split by who you ask: end users, sponsors and the delivery team. Business analysts can paste them into any interview tool or discussion guide and replace the brackets with the project and its core task. In Koji they fit the Post-Implementation Review template, with follow-up questions on every answer.
Where this appears
What's in this question bank
End users
- What was [project] meant to fix for your team?
- How well has it achieved that so far, from 1 to 10?
- Walk me through the last time you did [core task] in the new system.
- Do you still use a spreadsheet, email or another tool for part of this work?
- What is working better than you expected, and what less well?
- What would help most now: training, a system change or a process change?
Sponsors
- Which business-case benefits can you already see, and where?
- What are you hearing from your teams?
- Which project decision looks different now?
Delivery team
- What made delivery harder than it needed to be?
- If we ran a project like this again, what is the one thing you'd change?
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<p>Source: <a href="https://www.koji.so/visuals/post-implementation-review-interview-questions">Post-implementation review interview questions</a>, Koji</p>
