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How to run a post-implementation review in Koji

Seven steps from the template to the steering committee deck

Process showing seven steps to run a post-implementation review in Koji, from the template to a deck for the steering committee.
The setup, start to steering committee
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A seven-step process for business analysts running a post-implementation review with AI-moderated interviews in Koji. It starts from the Post-Implementation Review template, builds one study each for end users, sponsors and the delivery team, and ends with sorted gaps and a downloadable deck. Use it as the checklist for a review at day 60 to 90 after go-live.

Where this appears

What's in this process

  1. Start from the template: Filter the gallery to Business Analysts and open Post-Implementation Review, or paste the brief.
  2. Write the business case into the brief: Name the go-live date and the three to five benefits it promised.
  3. Make one study per lens: Build the end-user study, then duplicate it for sponsors and the delivery team.
  4. Add the structured questions: A 1 to 10 goal score, role and site, and a yes or no on work done outside the system.
  5. Set guardrails and privacy, then preview: Turn on removing personal details and run the interview as yourself.
  6. Invite each group, close in five days: Share the link in the project channel or email an audience with a reminder.
  7. Sort the gaps and download the deck: Give each gap an owner, then take the report as slides or a PDF to the steering committee.

Use this image

Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:

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<a href="https://www.koji.so/visuals/post-implementation-review-koji-setup-steps"><img src="https://www.koji.so/visuals/post-implementation-review-koji-setup-steps/post-implementation-review-koji-setup-steps.png" alt="Process showing seven steps to run a post-implementation review in Koji, from the template to a deck for the steering committee." width="1080" height="1080" /></a>
<p>Source: <a href="https://www.koji.so/visuals/post-implementation-review-koji-setup-steps">How to run a post-implementation review in Koji</a>, Koji</p>

Related

Table comparing a lessons-learned workshop, a survey, manual interviews and Koji for a post-implementation review on reach, depth, candour and analysis effort.

Ways to run a post-implementation review, compared

Question bank for a post-implementation review interview with end users, sponsors and the delivery team, in three themed sections.

Post-implementation review interview questions

Flowchart for sorting a post-implementation review gap with four yes or no questions, from how many users raised it to requirements, build and training.

Solution gap or adoption gap? Sorting PIR findings