Process
Critical incident technique interview phases
How to run a critical incident technique interview in four phases
The four phases of a critical incident technique (CIT) interview, with the time each one takes. A typical session runs 30 to 60 minutes and covers 3 to 5 incidents. Use it to plan a study that collects specific remembered events instead of general opinions. Koji's AI interviewer can run the same flow and probe when answers are vague.
Where this appears
What's in this process
- Situation priming, 5 minutes: Ask for specific stories, not general opinions.
- Incident elicitation: 15 to 20 minutes per incident. Walk through what happened, what triggered it and what came next.
- Impact assessment: 5 minutes per incident. Ask how big the moment was and whether it changed how they use the product.
- Pattern reflection, 10 minutes: After 3 to 5 incidents, ask if they were typical.
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<p>Source: <a href="https://www.koji.so/visuals/critical-incident-technique-interview-phases">Critical incident technique interview phases</a>, Koji</p>
