Checklist
Questions to ask before buying an MTU-priced survey tool
For in-product survey tools that charge by monthly tracked users
Eight questions to put to any in-product survey vendor that prices by monthly tracked users, such as Sprig. They cover how users are counted, what happens when you go over a tier, study and response limits, which AI and replay features cost extra, seats, renewal terms and data export. Use it before a sales call so the quote you get back can be compared like for like. Koji prices per qualified interview instead, so the size of your user base never changes the bill.
Where this appears
What's in this checklist
- How MTUs are counted, and what happens if you go over your tier
- How many surveys or replays the plan allows each month
- Whether responses are capped, and the price of going over
- Which AI analysis features are included and which cost extra
- Whether replays and heatmaps are priced separately
- How many seats are included, and the cost of adding more
- The renewal increase, in writing
- How you export your data if you leave
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<p>Source: <a href="https://www.koji.so/visuals/mtu-priced-survey-tool-buying-questions-checklist">Questions to ask before buying an MTU-priced survey tool</a>, Koji</p>
