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Pricing questions for a new service

Twelve questions to ask about 30 recent customers

Question bank of twelve questions for pricing a new service with customers, in three groups: their last purchase, the new offer and the price check.
Read them aloud or paste them into a form. Source: Koji synthesis, after Van Westendorp (1976) and Gabor-Granger

Twelve reusable questions for pricing a new service or package with recent customers. They open with the last purchase, then the offer, then the four Van Westendorp price questions and a purchase-intent check at one price. Use them in a phone call, a form or an interview. Koji can run them as an AI interview with a price test built in.

Where this appears

What's in this question bank

Their last purchase

  1. Tell me about the last time you bought something like this.
  2. What did you compare it with?
  3. What did you pay, and how did that feel?

The new offer

  1. In your own words, what is this offer?
  2. Who would you book it for?
  3. What would stop you booking it?
  4. What would you do instead if it did not exist?

The price check

  1. At what price would this feel too cheap to trust?
  2. At what price is it a bargain?
  3. At what price does it get expensive?
  4. At what price is it too expensive to consider?
  5. At this price, how likely are you to book? What made you say that?

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Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:

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<a href="https://www.koji.so/visuals/new-service-price-research-questions-for-customers"><img src="https://www.koji.so/visuals/new-service-price-research-questions-for-customers/new-service-price-research-questions-for-customers.png" alt="Question bank of twelve questions for pricing a new service with customers, in three groups: their last purchase, the new offer and the price check." width="1200" height="705" /></a>
<p>Source: <a href="https://www.koji.so/visuals/new-service-price-research-questions-for-customers">Pricing questions for a new service</a>, Koji</p>