Reference table
Ways to gather workflow triage evidence
A comparison of four ways a business analyst can gather evidence for deciding which workflow steps to automate. It covers process mining alone, workshops and manual interviews, surveys and AI-moderated interviews in Koji, across off-system work, follow-up, consistency, reach and analysis effort. Costs are left out because pricing varies.
Where this appears
What's in this reference table
| Process mining alone | Manual interviews | Survey | Koji | |
|---|---|---|---|---|
| Sees off-system work | Only what systems record | If people speak up | Only if you asked | Asks for the last real case |
| Follow-up on exceptions | None | Strong, depends on the interviewer | None | Adaptive follow-ups per question |
| Same questions every time | Not applicable | Varies by interviewer | Yes | Yes, one guide |
| Reaching many people | Fast once data is extracted | Weeks of scheduling | Fast | Answer when free |
| Analysis effort | Dashboards, no narrative | Hours of notes each | Thin text answers | Themes with quotes in a report |
Use this image
Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:
html
<a href="https://www.koji.so/visuals/workflow-triage-methods-comparison-table"><img src="https://www.koji.so/visuals/workflow-triage-methods-comparison-table/workflow-triage-methods-comparison-table.png" alt="Table comparing process mining, workshops and manual interviews, surveys and Koji on off-system work, follow-up, consistency, reach and analysis effort." width="1200" height="765" /></a>
<p>Source: <a href="https://www.koji.so/visuals/workflow-triage-methods-comparison-table">Ways to gather workflow triage evidence</a>, Koji</p>
