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Troubleshooting
5 articles
Solutions for common issues with voice interviews, billing, quotas, and more.
Voice Interview Not Working
Step-by-step troubleshooting guide when voice interviews are not functioning correctly.
Interview Not Counting
Understand why some interviews do not count toward your usage and how the quality gate works.
Payment and Billing Issues
Troubleshoot common payment and billing issues on Koji — failed payments, invoice questions, plan changes, cancellations, and refund policies.
Common Error Codes
Reference guide for error codes and messages you may encounter when using Koji.
Browser Compatibility
Which browsers work with Koji and known limitations for voice and text interviews.