Billing & Plans
6 articles
Understand plan tiers, usage limits, the quality gate, overage billing, and how to manage your subscription.
Plan Comparison Guide
Compare Koji's Free, Insights, Interviews and Enterprise plans: monthly credits, seats, annual pricing, extra credits and which plan fits your research.
Upgrading Your Plan
Learn how to upgrade, downgrade, or switch billing frequency between Koji Free, Insights, Interviews and Enterprise plans.
Understanding Usage & Credits
Learn how Koji's credit system works — what actions cost credits, how limits are tracked, and how to manage your research budget effectively.
How the Quality Gate Works
Understand Koji's quality gate — conversations scoring below 3/5 are completely free and don't consume credits, protecting your research budget.
Running Out of Credits, Explained
Koji has no overage billing. See what credits cost, how plans and credit packs work, what happens when credits run out, and how auto-reload and the monthly spending cap keep you in control.
Managing Payment Methods
Learn how to update your credit card, view invoices, access the Stripe billing portal, and manage VAT/tax settings on Koji.