Collecting Responses
16 articles
Share your interview link, import participants, and embed interviews on your website.
How to Use Your CRM Data for Targeted AI Research: Import Participants and Personalize Every Interview
Your CRM already contains your best research sample. Learn how to export customer segments, import them into Koji, send personalized interview links, and get 3–5x higher response rates than generic research recruitment.
Active vs Passive Feedback: How to Collect Customer Feedback That Actually Tells You Why
Active vs passive customer feedback compared: definitions, examples, pros and cons, and when to use each. Learn why passive feedback tells you what happened while active feedback tells you why — and how AI interviews give you both.
Survey Distribution: How to Reach Participants Across Every Channel (2026)
A complete guide to survey distribution channels — email, shareable and personalized links, QR codes, social, in-product, messaging, and panel/CRM import — how to match channel to audience, and why a single channel-agnostic AI interview link beats juggling survey tools.
SMS Surveys: How to Run Text-Message Research That Actually Gets Answered (2026)
SMS surveys are read 98% of the time and respond at 40–50% — far above email. Learn when to use text-message surveys, how to write them, compliance basics, and how Koji turns an SMS link into an AI-moderated conversation instead of a clunky reply-chain form.
QR Code Surveys: The Complete Guide to Scan-to-Respond Feedback (2026)
Turn any receipt, table tent, package, or event badge into a feedback channel. Learn why QR code surveys hit 40–60% response rates, how to design them for completion, and how Koji turns a single scan into an AI-moderated conversation instead of a static form.
Survey Completion Rate: How to Stop People Abandoning Your Survey Halfway
How to calculate survey completion rate, why it differs from response rate, what makes people quit mid-survey, and how to fix it — including why conversational formats finish stronger.
Managing Research Participants: The Complete Guide to Koji's Recruit Tab
How to track, filter, import, and export research participants in Koji — including personalized links, quality management, and CRM integration.
How to Increase Survey Response Rates: 12 Proven Strategies (2026)
Survey response rates are collapsing across every channel. Learn the 2026 benchmarks, the 12 strategies proven to raise response rates by 20–60%, and why AI-moderated conversations are dramatically outperforming traditional surveys.
Sharing Your Interview Link
How to get your interview URL and distribute it across email, Slack, social media, and more.
Importing Participants via CSV
How to bulk import participants from a spreadsheet so each one gets a unique tracking link.
Using the Embed Widget
Add a Koji interview to your website using an embeddable iframe with configuration options and event listeners.
Headless API Overview
Manage interviews programmatically with the Koji REST API — start, message, and complete interviews from your own code.
Customizing Interview Slugs
Personalize your interview URL with a memorable, branded slug that participants can trust.
Personalized Interview Links: Send Targeted Research Invitations to Every Participant
Embed participant-specific context into Koji interview URLs so the AI greets each person by name, references their company, and tailors the conversation — automatically. Covers CSV import, URL parameters, and CRM integration patterns.
In-App AI Surveys: Embedded Customer Research Inside Your Product
Embed adaptive AI interviews directly into your product to capture in-the-moment customer feedback. A complete guide to in-app AI surveys, triggers, and implementation with Koji.
How to Improve User Interview Completion Rates
Why user interview completion rates drop, what good benchmarks look like, and the 9 concrete levers that move the rate from 40% to 80%+. Includes the AI-moderation effect, modality choice, length tuning, and incentive design.