Checklist
Think-aloud moderation rules
Six rules for moderating a think-aloud usability session without steering the participant. It covers when to prompt after a silence, how to bounce questions back, and the small reactions, like a nod or a finished sentence, that coach people through the interface. Use it as a cheat sheet for new moderators and note-takers before the first session.
Where this appears
What's in this checklist
- Say almost nothing. Watch and take notes.
- After 15 to 20 seconds of silence, ask: What are you thinking right now?
- Answer their questions with: What would you expect?
- Never answer interface questions, confirm choices or give opinions
- Never finish their sentences
- Don't nod, smile or react to right or wrong moves
Use this image
Free to use in your docs, decks and posts under CC BY 4.0, as long as you credit Koji with a link to this page. To embed it, paste this into your page:
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<a href="https://www.koji.so/visuals/think-aloud-moderation-rules-checklist"><img src="https://www.koji.so/visuals/think-aloud-moderation-rules-checklist/think-aloud-moderation-rules-checklist.png" alt="Checklist of six moderation rules for a think-aloud session, from saying almost nothing to never reacting when a participant gets a step right or wrong." width="1200" height="630" /></a>
<p>Source: <a href="https://www.koji.so/visuals/think-aloud-moderation-rules-checklist">Think-aloud moderation rules</a>, Koji</p>
