Framework
The universal job map: eight steps of any job
The universal job map breaks any job a customer is trying to get done into eight steps, from defining the goal to concluding the job. Product and research teams use it to plan job mapping interviews and to spot the steps where people struggle most. It comes from Lance Bettencourt and Anthony Ulwick's 2008 Harvard Business Review article. Koji can run one interview question per step with set follow-ups.
Where this appears
What's in this framework
- Define: Work out the goal and plan how to approach the job.
- Locate: Gather the inputs, items and information the job needs.
- Prepare: Set up the inputs and the environment before starting.
- Confirm: Check everything is ready before committing to go ahead.
- Execute: Carry out the core of the job.
- Monitor: Check whether the job is going to plan.
- Modify: Adjust when it is not going to plan.
- Conclude: Finish the job, or get ready to do it again.
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<a href="https://www.koji.so/visuals/universal-job-map-eight-steps-framework"><img src="https://www.koji.so/visuals/universal-job-map-eight-steps-framework/universal-job-map-eight-steps-framework.png" alt="Framework showing the eight steps of the universal job map: define, locate, prepare, confirm, execute, monitor, modify and conclude." width="1080" height="1080" /></a>
<p>Source: <a href="https://www.koji.so/visuals/universal-job-map-eight-steps-framework">The universal job map: eight steps of any job</a>, Koji</p>
