Viewing Interview Transcripts

Every interview conducted through Koji produces a complete transcript you can review at any time. Whether your participants used voice or text, you'll find a full record of the conversation — including every question asked and every response given.

How It Works

Once a participant completes an interview, Koji automatically generates a readable transcript. For voice interviews, the audio is transcribed and formatted into a clean conversation view. For text interviews, the messages appear exactly as they were typed.

You can access transcripts from your study's results page. Each completed interview appears as a card showing the participant's name (or anonymous identifier), the date of the interview, and a quality score. Click on any interview card to open the full transcript.

Finding Your Transcripts

1. Open your study Navigate to your dashboard and select the study you want to review. Click on the results or responses tab to see all completed interviews.

2. Select an interview Each completed interview appears as a card with key details — the participant identifier, completion date, duration, and quality score. Click on any card to open it.

3. Read the transcript The transcript displays as a conversation between the interviewer and the participant. Questions from Koji appear on one side, and participant responses appear on the other. The layout makes it easy to follow the flow of the conversation.

4. Review the AI analysis Alongside the transcript, you'll find the AI-generated insights for that specific interview — including identified themes, sentiment analysis, and key quotes. This gives you both the raw data and the interpreted findings in one place.

What You'll See in a Transcript

Each transcript includes several key elements:

• The full conversation: Every question and answer, displayed in chronological order
• Timestamps: When each message was sent, helping you understand pacing and engagement
• Quality score: A rating from 0 to 5 indicating the depth and usefulness of the interview (learn more in Understanding Quality Scores)
• AI-generated insights: Themes, sentiment, and key findings pulled from this specific interview
• Key quotes: Particularly notable or insightful responses highlighted by the AI

Tips for Reading Transcripts Effectively

• Start with the quality score: Before diving into a transcript, check the quality score. Interviews rated 3 or above tend to contain richer, more actionable data. Lower-scored interviews may still have useful moments, but the overall depth might be limited.

• Use insights as a reading guide: The AI-generated insights panel acts like a table of contents for the interview. If you're short on time, scan the themes and key quotes first, then read the relevant sections of the transcript for full context.

• Look for direct quotes: The most powerful data in qualitative research comes from participants' own words. Pay attention to moments where participants describe experiences, frustrations, or desires in vivid language — these make compelling evidence in reports and presentations.

• Compare across interviews: After reading a few transcripts, you'll start noticing patterns. The same frustrations mentioned by different participants, or similar workflows described independently, are strong signals worth investigating further.

• Don't skip low-scoring interviews entirely: While high-quality interviews are more valuable overall, even shorter or less detailed conversations can contain unexpected insights. A brief but honest answer sometimes reveals more than a long, polished response.

Understanding the Conversation Flow

Koji's AI interviewer adapts its questions based on participant responses. This means each transcript follows a slightly different path. You might notice:

• Follow-up questions: When a participant says something interesting, the AI probes deeper with clarifying questions. These moments often produce the richest insights.

• Topic transitions: The conversation moves through different themes defined in your study brief. The AI handles these transitions naturally, so the dialogue reads like a real conversation rather than a rigid questionnaire.

• Engagement patterns: Some participants are naturally more talkative than others. The AI adjusts its approach — asking more open-ended questions for brief responders and allowing space for those who share freely.

According to research from the Nielsen Norman Group, qualitative interviews that include follow-up probing yield significantly richer data than structured questionnaires, because they allow participants to explain the reasoning behind their behaviors and preferences.

From Transcripts to Action

Transcripts are your raw research data. They're the foundation for everything else — the individual AI-generated insights, the themes and patterns that emerge across interviews, and the aggregate reports you can generate for stakeholders.

Think of each transcript as a primary source. When you spot something interesting in a report or insight summary, you can always trace it back to the original conversation to verify context and nuance.

Key Things to Know

• Transcripts are permanent: Once an interview is complete, the transcript is saved and available for as long as your account is active. You can revisit transcripts months later for re-analysis.

• Voice transcription accuracy: Voice interviews are transcribed with high accuracy. However, specialized terminology, strong accents, or poor audio quality may occasionally result in minor transcription errors. Always check the original context if a quote seems unclear.

• Privacy matters: Transcripts contain participant data. Be mindful of how you share and store this information, especially if your research involves sensitive topics.

Related Articles

• Understanding Quality Scores — Learn what makes an interview high-quality
• AI-Generated Insights — See what analysis Koji produces for each interview
• Generating Research Reports — Turn your transcripts into aggregate research reports

Frequently Asked Questions

Q: Can I download or export a transcript? A: You can view transcripts directly in Koji. If you need to share the content, you can copy the text or use the report generation feature to create a formatted summary.

Q: How long does it take for a transcript to appear after an interview? A: Transcripts are available almost immediately after an interview completes. For voice interviews, there may be a brief delay of a few seconds while the audio is processed.

Q: Are transcripts editable? A: Transcripts are read-only to preserve the integrity of your research data. This ensures that the raw data remains unchanged and can always be referenced as the original source.

Q: What happens to transcripts if I downgrade my plan? A: Your existing transcripts remain accessible regardless of plan changes. They are part of your completed research data and will not be deleted when you change plans.

Q: Can I search across all transcripts in a study? A: The best way to find specific content across multiple interviews is to use the AI-generated insights and themes, which aggregate information across all transcripts. You can also use the research report to see cross-interview patterns.