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221 articles in this category · page 1 of 19
Agencies running research for several clients need interviews that look like they come from the client. Here is how brand themes on Koji Enterprise put your client's logo, colours and font on every text and voice interview, and how to run a multi-client workflow without mixing brands.
Koji Team · October 7, 2026 · 8 min read
Gathering competitor pricing from your own customers is lawful. Exchanging it with competitors is where the Sherman Act applies - and the Supreme Court found a violation on nothing more than a habit of asking.
Koji Team · August 25, 2026 · 11 min read
The 'third party, three months old, five participants, aggregated' rule came from a document withdrawn in 2023. Worse, every one of those safeguards removes a property the benchmark needed.
Koji Team · August 25, 2026 · 10 min read
In an information-exchange case the conduct at issue is often the asking, not the conclusion. Your brief, discussion guide and synthesis deck are the record of what you asked.
Koji Team · August 25, 2026 · 10 min read
The FAR encourages you to talk to government buyers, then requires that specific acquisition information you receive be shared publicly. What the rules permit, when the window closes, and why obtaining is the offense.
Koji Team · August 24, 2026 · 11 min read
The Paperwork Reduction Act regulates standardization, not curiosity. Every exemption in 5 CFR 1320.3(h) is an exemption for questions that are not identical, so exemption is bought with comparability.
Koji Team · August 24, 2026 · 10 min read
Asking ten or more people the same question on behalf of a federal agency is a regulated act. What the Paperwork Reduction Act covers, what clearance costs in calendar time, and how to design public sector research that survives it.
Koji Team · August 24, 2026 · 11 min read
Mandating location feedback and tying it to the operator scorecard raises response rates and destroys validity at the same time. What HCAHPS and the FTC reviews rule reveal about measurement under incentive.
Koji Team · August 23, 2026 · 11 min read
In a franchised or multi-unit brand the operator holds the customer record, the brand holds the promise, and the customer thinks they bought from the brand. How to run brand-level research when you do not hold the list.
Koji Team · August 23, 2026 · 10 min read
The finding replicated, the operator agrees, and you still cannot mandate the fix. Why method-of-operation findings become brand standards and staffing findings cannot, and how to design research around the difference.
Koji Team · August 23, 2026 · 11 min read
When you sell through a channel, every finding is terminal: you cannot ask the next question, because identity and the lawful basis to make contact belong to your partner, not to you.
Koji Team · August 22, 2026 · 11 min read
Order data amplifies at every tier it crosses. More distributor reporting raises your confidence faster than your accuracy, and the Beer Game shows players inventing a customer who never existed.
Koji Team · August 22, 2026 · 11 min read