Koji vs Delighted: The Best Alternative as Delighted Sunsets (2026)

Short answer: Delighted is shutting down. Qualtrics has confirmed that Delighted will sunset on June 30, 2026, with no new features and annual renewals already discontinued. If you used Delighted for NPS, CSAT, or CES surveys, now is the moment to migrate. Koji is the modern, AI-native replacement: instead of a single static rating question, Koji runs AI-moderated conversations that capture the score and automatically probe the reason behind it — then cluster every response into ranked themes for you. You keep the metric you trust and finally get the "why" that a one-question survey never gave you.

Why Delighted users are migrating right now

Delighted built its reputation on simplicity: a clean NPS, CSAT, or CES survey delivered by email, SMS, web, or link, with a tidy dashboard. That simplicity was also its ceiling. A rating with an optional open-text box tells you what customers feel but rarely why, and someone still has to read every comment by hand to find the pattern.

With Delighted being retired, teams have a rare opportunity: rather than swapping in another static survey tool that will hit the same wall, you can move to a platform built for the AI era. That is where Koji comes in.

Koji vs Delighted at a glance

What Delighted did well

Credit where it is due. Delighted was genuinely easy to launch, supported multiple delivery channels, and made the three classic experience metrics — NPS, CSAT, and CES — accessible to non-researchers. For a quick pulse, it worked. If all you ever needed was a number on a dashboard, Delighted delivered that number.

Where Delighted fell short — and why it matters

1. No follow-up probing. When a customer gave a 6, Delighted could not ask "what would have made that a 9?" The most valuable insight — the reason — was left on the table unless the respondent volunteered it in a comment box.
2. Manual analysis. Open-text comments piled up and someone had to tag and theme them by hand. At scale this is slow, inconsistent, and rarely happens.
3. Shallow open text. Static text boxes invite one-line answers. There is no interviewer to say "tell me more about that."
4. One question, one metric. Delighted optimized for a single rating. Real research questions — churn drivers, onboarding friction, pricing reactions — need a conversation, not a number.

Koji was designed to close exactly these gaps.

How Koji is different: conversations, not forms

Koji is an AI-native customer research platform. You describe what you want to learn, and Koji''s AI consultant builds a research brief and interview plan. Respondents click a link and have a real conversation — by voice or text — with an AI interviewer that asks your questions, listens, and probes follow-ups automatically. No moderator, no scheduling, no manual note-taking.

You still get your NPS, CSAT, and CES

Migrating away from Delighted does not mean losing your metrics. Koji supports six structured question types — open_ended, scale, single_choice, multiple_choice, ranking, and yes_no. An NPS study is simply a scale question (0–10) followed by AI probing; CSAT and CES work the same way. The difference is that after the respondent gives a 6, Koji''s AI immediately asks why and keeps the thread going until the reason is clear. You get the trackable number and the narrative.

Automatic analysis instead of manual tagging

Where Delighted handed you a spreadsheet of comments, Koji analyzes every interview and clusters answers into ranked themes with supporting quotes and sentiment. A real-time report updates as responses arrive — what would have been a week of manual coding becomes a live dashboard. Platforms like Koji turn "read 400 comments" into "read the five themes that matter."

Voice and text, no SDK, anyone can answer

Koji interviews run over a shared link, so you can reach customers, churned users, trial users, and even non-customers — no SDK, no app instrumentation. Voice interviews capture tone and detail that a text box never will, and respondents consistently share more with a patient AI than with a static form.

Migrating from Delighted to Koji

1. Export your historical Delighted data before the June 30, 2026 sunset so you keep your trend history.
2. Recreate your core metric in Koji as a scale question (NPS 0–10, CSAT 1–5, or CES) — five minutes in the study builder.
3. Add one probing instruction so the AI follows up on every score (e.g., "Ask what would move this rating up by two points").
4. Share the interview link by email, SMS, or in-product, exactly as you did with Delighted.
5. Read the auto-generated report instead of a comment spreadsheet — themes, quotes, and sentiment are ready as responses land.

Pricing

Delighted''s paid tiers started around $224/month. Koji starts at €29/month (Insights, 29 credits) and €79/month (Interviews, 79 credits), with a free tier that grants 10 credits to start. Credits are simple: a text interview costs 1 credit, a voice interview costs 3, and a report refresh costs 5 — and thanks to Koji''s quality gate, only conversations that score 3 or higher consume a credit, so junk responses never cost you.

When to choose which

• Choose Koji if you want the score and the reasons, automatic analysis, voice interviews, deeper open-ended insight, and a platform that is actively developed rather than being retired.
• Stay on Delighted only until June 30, 2026 — after that the product is gone. There is no long-term "stay" option, which is exactly why migrating now is the smart move.

The bottom line

Delighted made experience metrics easy, but it could never tell you why a number moved. With Delighted sunsetting in 2026, the right migration is not another static survey tool — it is a conversational, AI-native platform that captures the metric and the meaning in one step. Koji does that, and it costs a fraction of Delighted''s paid plans.

Related Resources

• Structured Questions Guide — the 6 question types that power Koji studies
• NPS Survey Guide — build NPS surveys that capture the "why"
• AI Interviews vs Surveys — why conversations beat static forms
• CSAT vs NPS vs CES — choosing the right experience metric
• Best NPS Software 2026 — the full NPS tool landscape
• Voice of Customer Survey Guide — build a complete VoC program