Referral Program

Koji's referral program rewards you for spreading the word. When someone you refer signs up and becomes an active user, both of you earn credits that can be applied to your Koji subscription.

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How the Referral Program Works

The process is straightforward:

1. You share your referral link with a colleague, friend, or anyone who could benefit from Koji.
2. They sign up using your link and create an account.
3. They become an active user by completing their first qualifying interview.
4. Both of you earn credits. The referrer (you) and the referred user both receive credits applied to your respective accounts.

Credits are applied automatically. There is no claim process or redemption step.

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Finding Your Referral Link

Your unique referral link is available in your account settings:

1. Click your avatar in the bottom-left corner of the dashboard.
2. Select Account Settings.
3. Navigate to the Referrals tab.
4. Your personalized referral link is displayed and ready to copy.

Each Koji user has a unique referral link. Sharing your link is the only way to get credit for referrals.

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What Counts as a Qualifying Referral

For a referral to qualify and trigger credit rewards:

• The referred person must be a new user who has never had a Koji account.
• They must sign up using your referral link. If they sign up without the link, the referral is not tracked.
• They must complete at least one qualifying interview — an interview that meets the quality threshold and counts toward usage.

Signups alone do not trigger rewards. The referred user must actually use the platform.

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Credit Rewards

When a referral qualifies:

• You (the referrer) receive credits applied to your account.
• The referred user also receives credits as a welcome bonus.

Credits are applied to your next billing cycle and reduce the amount charged to your payment method. If your credits exceed your bill, the remaining balance carries over to the next cycle.

The exact credit amount is displayed on your Referrals page, as the program terms may be updated from time to time.

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Tracking Your Referrals

The Referrals tab in your account settings shows:

Use this dashboard to monitor your referrals and see how many credits you have earned.

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Sharing Your Link

You can share your referral link through any channel:

• Email. Send a personal message to a colleague explaining how Koji has helped your research.
• Slack or Teams. Share in relevant channels where team members discuss research tools.
• Social media. Post about your experience with Koji and include your link.
• Presentations and workshops. When presenting research findings gathered with Koji, mention the platform and share your link.

Personal recommendations tend to be the most effective. A brief explanation of how you use Koji and what value it provides gives your referral context and makes people more likely to try it.

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Tips for Successful Referrals

• Be genuine. Share what you actually like about the platform. Authentic recommendations convert better than generic pitches.
• Target the right audience. Product managers, UX researchers, designers, and founders who conduct user research are the best fit.
• Explain the value. Tell people specifically how Koji has improved your research workflow — faster interviews, better insights, less manual analysis.
• Timing matters. Refer colleagues when they mention they need to do user research or when they complain about the pain of manual interview analysis.

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Program Terms

A few important details about the referral program:

• No self-referrals. You cannot refer yourself or create multiple accounts to earn credits.
• Eligibility window. Referred users have a window of time after signing up to complete a qualifying interview. If they do not qualify within this period, the referral expires.
• Credit expiration. Credits have an expiration period. Check the Referrals page for the specific terms.
• Subject to terms of service. Abuse of the referral program (fake accounts, spam, misleading promotion) results in disqualification and potential account suspension.
• Program changes. Koji may update credit amounts or program terms. Changes apply to future referrals, not retroactively.

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Using Your Credits

Credits are automatically applied to your subscription billing. You do not need to manually redeem them. When your next invoice is generated, any available credits are deducted from the total.

If you have accumulated more credits than your monthly bill, the excess credits roll over to the following month. Credits cannot be exchanged for cash or transferred to another user.

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Common Questions About Credits

Do credits work on any plan?

Yes. Credits apply to any paid Koji plan. They reduce your invoice amount regardless of which plan tier you are on.

Can I see my credit balance?

Your current credit balance is visible on the Referrals tab in Account Settings, and it is also reflected on your billing page.

What if I downgrade or cancel?

Credits remain on your account if you downgrade. If you cancel your subscription entirely, unused credits are forfeit. Reactivating your account does not restore expired credits.

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Next Steps

• Compare plans to find the best fit